Product Owner
Diabolocom

Diabolocom

Product Owner

  • CDI 
  • Paris, 75009
  • Éducation : Non spécifié
  • Expérience : > 2 ans

L'entreprise

Diabolocom

Diabolocom

  • Logiciels, IT / Digital, SaaS / Cloud Services, Electronique / Télécommunications
  • Entre 50 et 250 salariés

Le poste

Product Owner

  • CDI 
  • Paris, 75009

  • Éducation : Non spécifié
  • Expérience : > 2 ans

Who are they?

Diabolocom offers an omnichannel customer interaction management solution in the cloud for customer service and sales teams.

Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Diabolocom helps 350+ companies in their digital transformation, from its offices in Paris, Berlin, London, Madrid and Milan.

Diabolocom
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Job description

Hi there!

Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. This is what we call Augmented Customer Interaction.

We have offices in Paris, Berlin, London, Barcelona, Milan, and Sao Paulo and serve clients across five continents thanks to our private cloud located in datacenters around Europe and built on our own voice and Internet networks. We also run operations for our clients in the US, South America, Africa and Asia by deploying our solutions on Amazon AWS and Google platforms.

If you want to be part of the journey, keep reading 😉

First things first: what is this role about?

At Diabolocom we believe that no one is better suited than the Product team to talk about this role. We asked our team to describe us what their day-to-day is really like, and here is a short version of what they said.

This isn’t a typical Product Owner role!

The Product team is a fast-paced group at the heart of Diabolocom. Our solution is rich and reaching proficiency takes time. The product team collaborates with customers, marketing, sales, and user supports to understand and anticipate market needs, keeping our product development philosophy in mind:

Adequacy to real needs (pragmatism)

Business orientation (focus on the service provided to actors in the field)

Ease of use (ergonomics and user experience)

Openness (integration capabilities, APIs)

There is no daily routine.

Our clients: we work with more than 350 clients in different sectors: retail, healthcare, real estate, industry, …

We have a lot of clients but each relationship with them is unique!

They trust us: ManoMano, Groupe Seloger, Carrefour, Air Liquide, Solocal, Groupe BPCE (Natixis), Meilleurtaux.com, Younited Credit, and many others.

Your missions:

Translate feature requests, business strategy, and market opportunities into product priorities

Participate in the definition of product strategy and roadmap to deliver value iteratively

Write highly customer-focused specifications and user stories

Define the scope of sprints/releases with our agile cross-functional development teams

Assist our development teams throughout sprints and manage testing activities with our QA engineers

Create and maintain user documentation (offline and online, with a focus on online contextual help)

Because sharing is caring, we expect you to share your knowledge with your team!

We’re also looking for:

Experience working with lean/agile methodologies and tools

Experience in product-driven data analysis

You’ll have a three-week onboarding to get to know our product, our teams and our culture!

Your profile:

Engineering school degree

2+ years’ Product Management experience

A genuine interest in Data/ Telecom

innovative solutions in modern consumer technologies

A strong sense of User Experience and ergonomics

Excellent English and French communication skills

Organizational and leadership abilities

Wait a second! Life’s a two-way road!

First, here are some of the things our team members enjoy, including:

Working in autonomy and having a lot of responsibilities in the implementation of the roadmap

Being in interaction with all of our different teams (developers, QA, Sales team, Support team, Project team)

Being part of a nice team where everyone has a voice can have an impact

Also, here is another list of what you’ll enjoy at Diabolocom:

· You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧

· You’ll have the choice for your daily equipment (Mac or PC, Android or iPhone, …)

· Our offices are based right in the heart of Paris, 100 meters from the Opera Garnier!

· Remote work up to 2 days a week

· Team building events : Athens, Meribel, Ibiza… what’s next? 😎

· Be part of a company at a key moment of its growth, with lots of opportunities 🚀

· You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization.

Does this opportunity appeal to you?

Let’s talk! We are curious people and can’t wait to meet you!

Recruitment process

Test assignment

Interview with a recruiter

Interview with David, our COO

Interview with the Product team (to meet your future colleagues :)

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.

Diabolocom
Diabolocom

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