Project Manager - Paris, France

Project Manager - Paris, France

  • 20, Rue de la Paix, Paris, 75002
  • CDI 
    Télétravail partiel possible
    Éducation : Bac +5 / Master
    Expérience : > 2 ans

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    Who are they?

    Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

    Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. This is what we call Augmented Customer Interaction.

    We have offices in Paris, Berlin, London, Barcelona and Milan and serve clients across the five continents.

    Job description

    Diabolocom is growing fast and is looking for Project Managers to continue supporting and delivering the ambitious projects our clients are building with us.

    As a Project Manager, you are responsible for delivering customer projects and guaranteeing their success. Among the tasks and duties that come with the role are :

    • Understanding and definition of the project scope and objectives
    • Collection and analysis of customer requirements
    • Setup of the solution and support of client ramp up
    • Guarantee of compliance with commitments (cost, deadline, quality)
    • Return of experience and advisory to customers on business best practices

    The role can include pre-sales activities if you are interested.

    The role requires :

    • Strong customer orientation and sense of service
    • Excellent interpersonal / communication skills
    • Excellent organizational skills
    • Sense of anticipation and initiative

    Preferred experience

    Your background:

    • You have an engineering school degree and significant experience in project management, ideally with a Cloud software vendor
    • You have a strong interest in web technologies and appreciate the contact with tech and sales teams, with whom a close collaboration is a key success factor
    • You ideally demonstrate a knowledge or a strong interest in the business of customer interactions / relationship management
    • You demonstrate excellent oral and written communication in French and English is necessary for this position. Spanish, German or Italian will be a plus

    Occasional trips to Europe are to be expected (UK, Germany, Italy and Spain) and a long-term evolution in one of our subsidiaries abroad is possible.

    Why join us:

    • We offer a multicultural environment with teams in 5 countries across Europe (and expanding)
    • We offer opportunities to learn and grow
    • We are at a pivotal stage in our development with a significant acceleration of our growth
    • We are located in the very center of Paris, 100m from the Opera

    Recruitment process

    • Call with Jade, our Talent Acquisition Manager
    • Visio with David, our COO
    • On-site interview with David, our COO, and the Project team (to meet your future colleagues :) )

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