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Diabolocom

Diabolocom

System and Network Engineer - Paris, France

  • Permanent contract 
  • Paris
  • Master's Degree
  • > 2 years

The company

Diabolocom

Diabolocom

  • Software
  • From 50 to 250 employees

The job

System and Network Engineer - Paris, France

  • Permanent contract 
  • Paris

About

Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to handle interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of great business user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement rich workflows around customer interaction. This is what we call Augmented Customer Interaction.

We have offices in Paris, Frankfurt, London and Madrid and serve clients across five continents thanks to our private cloud located in datacenters around Europe and built on our own voice and Internet networks. We also run operations for our clients in the US, South America, Africa and Asia by deploying our solutions on Amazon AWS and Google platforms.

Diabolocom
Diabolocom
Diabolocom
Diabolocom
Diabolocom

Job description

We are looking for a passionate and talented System and Network Engineer to join a multicultural team (including French, Russian and Romanian) and help us tackle ambitious technical challenges.

You would be part of a growing tech team of 30+ people that builds a cutting-edge international IP backbone and hybrid cloud (private / public) on which runs our SaaS customer interaction management solution. This solution allows our 250+ customers connecting from 30+ countries, among which market leaders, to manage the interactions with their customers across all channels with an innovative unified approach (voice, video, email, social networks).

Our global IP backbone and hybrid cloud aim at providing the best-in-class infrastructure to run real-time and high-load SaaS voice platform, through scalability, redundancy, automation, monitoring and connections with local telecom operators.
We also are a Local Internet Registry (AS #39781), have our own voice telecommunications licenses in several countries (incl. France, Germany) and are expanding to match all countries where we have sales offices (western Europe for now + the USA in the coming year).

Integrated within a young, dynamic technical team, you will have the following main missions:

  • Design of new architectures, improvement of existing infrastructures
  • International roll-out of our infrastructure
  • Operation of the platforms hosting our services
  • Development of internal tools to automate most common tasks

Preferred experience

You are :
Passionate about system and/or network, you wish to join a fast-paced company and a technical team strongly oriented towards open source projects.
As an innovative person by nature, you are eager to learn new technologies and to take up new challenges.

You have strong skills in most of the following technologies:

  • Open source and software
  • Database: PostgreSQL, MySQL
  • Web server: Nginx, Apache, Lighttpd
  • High availability: HAProxy, Keepalived, Pacemaker
  • Supervision/Metrology: Naemon/Thruk, Munin, Observium
  • Virtualization/Containers: KVM, LibVirt, Docker, Proxmox
  • Script: Python, Shell
  • Others: Radius, LDAP, Postfix, Dovecot, Bind
    You have a proven track record in automating the deployment of complex infrastructures, ideally using Ansible.

Bonus: Cisco Router, BGP/OSPF, ASA, SIP, SIP-I, Oracle Acme Packet SBC, Asterisk, FreeSwitch, Kamailio, ElasticSearch.

Excellent verbal and written communication in English is essential for this position. And a good working knowledge of French will make a difference.

Recruitment process

  • Call with the HR
  • Call with the CTO
  • Interview in our office

Meet the Diabolocom team

Diabolocom

Diabolocom

System and Network Engineer - Paris, France

  • Permanent contract 
  • Paris
  • Master's Degree
  • > 2 years
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