Head Of Project Management
Diabolocom

Diabolocom

Head Of Project Management

  • CDI 
  • Paris, 75009
  • Éducation : Non spécifié
  • Expérience : > 3 ans

L'entreprise

Diabolocom

Diabolocom

  • Logiciels, IT / Digital, SaaS / Cloud Services, Electronique / Télécommunications
  • Entre 50 et 250 salariés

Le poste

Head Of Project Management

  • CDI 
  • Paris, 75009

  • Éducation : Non spécifié
  • Expérience : > 3 ans

Cette offre a été pourvue !

Who are they?

Diabolocom offers an omnichannel customer interaction management solution in the cloud for customer service and sales teams.

Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Diabolocom helps 350+ companies in their digital transformation, from its offices in Paris, Berlin, London, Madrid and Milan.

Diabolocom
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Job description

Come join the future of customer experience.

Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced a double-digit growth each year. Today, we are at the turning point of our development, looking for new talented team players.

Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries. Diabolocom accompanies both Customer Care and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms), and to increase their own KPIs (NPS, leads conversion, revenue…).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. Besides, we operate our own voice and Internet networks.

Customer success stories: Carrefour, ManoMano, Groupe Seloger, Meilleurtaux.com, Essilor, Solocal, Younited Credit, Wonderbox, papernest...

Our HQ is based in the very center of Paris and the team includes people from more than 15 nationalities.

About you

To sustain the company's growth, Diabolocom is looking for a new talent to lead the Project team, at the very heart of our innovation process.

At Diabolocom, you will:

Lead and manage a team composed for now of 8+ Project Managers providing guidance as needed

Organize the scaling of this team

Synchronize, prioritize and ensure the deliveries of the team’s activities

Review customer orders and coordinate delivery activities

Take proactive steps to make sure that best practices are shared across all project managers and departments

Participate to process improvements of Diabolocom with the other teams: Sales, Account, Product, etc.

Manage few key accounts: analysis of customer requirements, setup of the solution and support client ramp up

What we are looking for:

Engineering School Degree

3+ years' Project Management experience in a web/telecom environment

Excellent oral and written communication in French and English, and ability to summarize

Significant management experience​

What’s in it for you:

We offer a multicultural environment with teams in 5 countries across Europe (and expanding)

We are at a pivotal stage in our development with a significant acceleration of our growth

We offer opportunities to learn and grow

Great work atmosphere and regular company events, barbecues, team buildings,…

Recruitment process:

Call or visio with Jade, our Talent Acquisition Manager

Visio with David, our COO

Case study (1h maximum)

On-site interview with Frédéric, our CEO, 

Diabolocom
Diabolocom

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