Head of Product

Diabolocom offers an omnichannel customer interaction management solution in the cloud for customer service and sales teams.

Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Diabolocom helps 350+ companies in their digital transformation, from its offices in Paris, Berlin, London, Madrid and Milan.

Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. This is what we call Augmented Customer Interaction.

Customer success stories: Carrefour, ManoMano, Groupe Seloger, Meilleurtaux.com, Essilor, Solocal, Younited Credit, Wonderbox, papernest...

We have offices in Paris, Berlin, London, Barcelona, Milan and Sao Paulo and serve clients across the five continents thanks to our private cloud located in datacenters around Europe and built on our own voice and Internet networks

Our HQ is based in the very center of Paris and the team includes people from more than 15 nationalities.

Diabolocom is successful in its market and growing fast, and we are actively looking for new talents to reinforce our teams.

About you

To sustain the company's growth, Diabolocom is looking for a new talent to lead the Product team, at the very heart of our innovation process.

At Diabolocom, you will:

Lead and manage a team composed for now of 5+ Product owners

Organize the scaling of this team

Synchronize, prioritize and ensure the deliveries of the team’s activities

Lead the definition of product strategy and roadmap to deliver value iteratively

Translate feature requests, business strategy, and market opportunities into product priorities

Define the scope of sprints/releases with our agile cross-functional development teams

Interact with R&D, Marketing, Sales and Support teams a wide variety of stakeholders in particular for activities reporting

Synchronize and support our developers’ community

What we are looking for:

Engineering School Degree

3+ years' Product Management experience in a web/telecom environment

A strong sense of User Experience and ergonomics

Excellent oral and written communication in French and English skills and ability to summarize

Significant management experience​

What’s in it for you:

We offer a multicultural environment with teams in 5 countries across Europe (and expanding)

We are at a pivotal stage in our development with a significant acceleration of our growth

We offer opportunities to learn and grow

Great work atmosphere and regular company events, barbecues, team buildings…

Recruitment process:

Call or visio with Jade, our Talent Acquisition Manager

Visio with David, our COO

Case study (1h maximum)

On-site interview with Frédéric, our CEO, David, and the Product team (to meet your future colleagues :) )

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.