Head Of IT Security

Diabolocom offers an omnichannel customer interaction management solution in the cloud for customer service and sales teams.

Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Diabolocom helps 350+ companies in their digital transformation, from its offices in Paris, Berlin, London, Madrid and Milan.

Come join the future of customer experience.

Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced a double-digit growth each year. Today, we are at the turning point of our development, looking for new talented team players.

Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries. Diabolocom accompanies both Customer Care and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms), and to increase their own KPIs (NPS, leads conversion, revenue…).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. Besides, we operate our own voice and Internet networks.

Customer success stories: Carrefour, ManoMano, Groupe Seloger, Meilleurtaux.com, Essilor, Solocal, Younited Credit, Wonderbox, papernest...

Our HQ is based in the very center of Paris and the team includes people from more than 15 nationalities.

About you

To sustain the company's growth, we are creating the position of Head of IT Security at European level to assist our CTO who has been performing this role until now, in addition to other responsibilities.

The Head of IT Security is responsible for:

Security of our information systems and production cloud platforms

Permanent compliance with our certifications (PCI DSS Level 1, HDS)

Obtaining new certifications (SOC 2 type 2 or ISO 27001, SecNumCloud)

At Diabolocom, you will:

Contribute to the identification and analysis of risks within Diabolocom

Draft, develop and maintain the security policy and all documentation related to information security

Contribute to the maintenance of or compliance with safety standards and applicable regulations

Implement internal security audits and manage external audits

Support technical teams in identifying and correcting technical vulnerabilities

Support the implementation of security processes and tools with users

Raise awareness, train and advise all Diabolocom teams on IT security

Support pre-sales teams on security-related topics

What we are looking for:

Engineering school with a specialisation in IT security

5 years experience in IT Security

Knowledge of one of the following certifications: PCI-DSS, HDS, ISO 27001 or SOC2

Understanding of topics related to technical architectures and cloud technologies (APIs, databases, microservices), as well as desktop environments

Autonomous, precise and rigorous, you like to teach people and you enjoy working in a team

You are comfortable in a scale-up culture, with an organization that leaves plenty of room for personal initiative

Excellent oral and written communication in French and English, and ability to summarize

What’s in it for you:

We offer a multicultural environment with teams in 5 countries across Europe (and expanding)

We are at a pivotal stage in our development with a significant acceleration of our growth

We offer opportunities to learn and grow

Work topics in a demanding (real time, high load) cloud sector mixing application services and telecoms

Great work atmosphere and regular company events, barbecues, team buildings…

Recruitment process:

Call or visio with Jade, our Talent Acquisition Manager

Visio with Sergey, our CTO

Case study (1h maximum)

Visio with David, our COO

On-site interview with Frédéric, our CEO, David, Sergey, and the tech team (to meet your future colleagues :) )

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.