Documentation Manager

Diabolocom offers an omnichannel customer interaction management solution in the cloud for customer service and sales teams.

Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Diabolocom helps 350+ companies in their digital transformation, from its offices in Paris, Berlin, London, Madrid and Milan.

Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. This is what we call Augmented Customer Interaction.

We have offices in Paris, Berlin, London, Barcelona and Milan and serve clients across five continents thanks to our private cloud located in datacenters around Europe and built on our own voice and Internet networks. We also run operations for our clients in the US, South America, Africa and Asia by deploying our solutions on Amazon AWS and Google platforms.

Job description:

We are looking for a Documentation Manager who will be in charge of centralizing and contributing to the documentation related to our Product and making it available and articulate for internal teams and customers. You will create the processes and resources through which knowledge is collected and shared.

In this role, you will :

Create and establish processes and tools related specifically to developing the knowledge base within the organization

Create documentation about releases before they are in production

Maintain, develop and centralize our Knowledge Stack (sharing information, knowledge base...)

Communicate about releases to all employees using our communication workflows

Identify product documentation gaps

Make sure that product documentation is up-to-date at all times

Make sure teammates have access to the means to acquire new skills or upgrade existing ones

Help create impactful trainings and documentations to make sure the knowledge is spread among the Customer Success and Sales teams

Contribute to the core Product documentation

Preferred experience:

Communication / Engineering school degree

An experience in a tech environment

A proven track record or a genuine interest for tech

You are customer, problem and impact oriented

You show a team spirit and you have experience working with CS, sales, tech, PM, marketing teams

You can speak the same technical language as product managers and developers

You are proactive in finding new solutions to share or create information efficiently

Excellent English and French communication skills. Other languages appreciated but not mandatory

Wait a second! Life’s a two-way road!

First, here are some of the things our team members enjoy, including:

Working in autonomy and having a lot of responsibilities in the implementation of the roadmap

Being in interaction with all of our different teams (developers, QA, Sales team, Support team, Project team)

Being part of a nice team where everyone has a voice and can have an impact

Also, here is another list of what you’ll enjoy at Diabolocom:

· You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧

· You’ll have the choice for your daily equipment (Mac or PC, Android or iPhone, …)

· Our offices are based right in the heart of Paris, 100 meters from the Opera Garnier!

· Remote work up to 2 days a week

· Team building events : Athens, Meribel, Ibiza… what’s next? 😎

· Be part of a company at a key moment of its growth, with lots of opportunities 🚀

· You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization!

Recruitment process:

Call or visio with Jade, our Talent Acquisition Manager

Visio with Edmée and Bastien, our PO/PM

Visio with David, our COO

On-site interview with COO and the Product team

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.