Senior DevOps/SRE Engineer
Diabolocom

Diabolocom

Senior DevOps/SRE Engineer

  • CDI 
  • Paris, 75009
  • Éducation : Non spécifié
  • Expérience : Non spécifié

L'entreprise

Diabolocom

Diabolocom

  • Logiciels, IT / Digital, SaaS / Cloud Services, Electronique / Télécommunications
  • Entre 50 et 250 salariés

Le poste

Senior DevOps/SRE Engineer

  • CDI 
  • Paris, 75009

  • Éducation : Non spécifié
  • Expérience : Non spécifié

Who are they?

Diabolocom offers an omnichannel customer interaction management solution in the cloud for customer service and sales teams.

Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Diabolocom helps 350+ companies in their digital transformation, from its offices in Paris, Berlin, London, Madrid and Milan.

Diabolocom
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Job description

Come join the future of customer experience.

Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced double-digit growth each year. Today, we are at the turning point of our development, looking for new talented team players.

Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries. Diabolocom accompanies both Customer Care and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, SMS), and to increase their own KPIs (NPS, leads conversion, revenue…).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. Besides, we operate our own voice and Internet networks.

Customer success stories: Carrefour, ManoMano, Groupe Seloger, Meilleurtaux.com, Essilor, Solocal, Younited Credit, Wonderbox, papernest.

Our HQ is based in the very center of Paris and the team includes people from more than 15 nationalities.

About you

We offer you to join our Ops team in order to cover regular operations and architecture, at the heart of the Diabolocom service. Ops team participates in the deployment and operational maintenance of our SaaS platforms, on a Hybrid Cloud basis.

The Diabolocom Hybrid Cloud is composed of on-premise infrastructure distributed amongst 5 dedicated colocations around Paris and Germany and public clouds (AWS / GCP / OVH).

Offering solutions with a high level of security and availability, and certified environments, notably PCI-DSS and HDS (health data), ops team is responsible for making sure everything runs smoothly, in a scalable and secure way, 24/24, 7/7.

In a context of strong development, Diabolocom is working on the evolution of its infrastructure, from proxmox-based infrastructure using VMs deployed via Ansible, to a Kubernetes oriented architecture deploying applications with ArgoCD. We are looking for people able to maintain legacy infra while it’s being migrated, but also able to architect and build the future with new tools and state-of-the-art technologies and methodologies.

Our legacy infrastructure still has some interesting features, including full IaC management. Among other things, our servers and VM are booted over PXE on self-generated, fully IaC images generated with our Ansible playbooks.

At Diabolocom, you will:

Co-architect new infrastructure to contribute to its evolution and migration to kubernetes

Develop PoCs to test and validate new decisions

Be in charge of the infrastructure, both legacy and new one, and its global vision

Be interested in the evolution of standards to advise and propose upgrade plans

Maintain, upgrade and secure existing and already deployed infrastructure

Be using modern tools and good practices to deploy a scalable and reproducible infrastructure without SPoFs

What we are looking for:

You are curious, always a source of proposals

You are on the lookout for new technologies and are always ready to learn new things

You master Ansible, docker and other standard tools used everyday by our ops team

You are experienced with bash and you know your way around a linux-based OS (debian)

You are familiar with some of the tools or technologies listed below (we don’t expect anyone to master everything of course)

You have an appetite to optimize and automate systems

You have the security of the infrastructure in mind

You are fluent in English, both written and spoken

You have excellent interpersonal skills and are not afraid to solve problems

You are autonomous and able to tackle problems by yourself

What’s in it for you:

We offer a multicultural environment with teams in 5 countries across Europe (and expanding)

A context to work in where your ideas are listened to and valued, and in which you can easily contribute and make a difference

We are at a pivotal stage in our development with a significant acceleration of our growth and paradigm shift

We offer opportunities to learn and grow

Great work atmosphere and regular company events, barbecues, team buildings…

Partial remote work possible (2-3 days a week)

The technical scope of the Ops teams:

IaC scripting and automation under Ansible, bash and Python

IaC scripting for the modern kubernetes environment with ArgoCD and helm

Monitoring and observability of deployed infrastructure with Netdata, Prometheus and Grafana

Interact with dev and QA teams to provide tools and infrastructure evolution to fit their needs

Advise them in CI/CD and Kubernetes usage

Daily day 2 operation on existing infrastructure

Incident detection and resolution with thorough post-mortem analysis to prevent the class of incidents in the future

Our technical stack:

Kubernetes with ArgoCD and Helm

Ceph

nginx ingress controller, HAProxy

Ansible (heavily used), terraform

Proxmox cluster, debian-based VM booting with PXE

Netdata, Prometheus, Victoriametrics, Grafana

docker and docker-compose

PostgreSQL

Gitlab and Gitlab-CI

Various deployed services, including: sentry, harbor, cert-manager, renovate, openLDAP, external-DNS, powerdDNS, bind9, dhcpd, loki, rsyslog, mysql, authentik, ISC DHCPD, RabbitMQ, Hashicorp Vault, passbolt, openreplay, weblate, …

Bare metal infrastructure (90% of the load) and cloud-based (AWS)

Slack, G Suite

Small python and bash scripts

Recruitment process:

Test challenge

Intro call with a recruiter

Tech interview with Sergey, our CTO

Tech interview with the DevOps/SRE team

Interview with David, our COO

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.

Diabolocom
Diabolocom

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