Project Manager (Italian speaker)
Diabolocom

Diabolocom

Project Manager (Italian speaker)

L'entreprise

Diabolocom

Diabolocom

  • Logiciels, IT / Digital, SaaS / Cloud Services, Electronique / Télécommunications
  • Entre 50 et 250 salariés

Le poste

Project Manager (Italian speaker)

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Who are they?

Diabolocom offers an omnichannel customer interaction management solution in the cloud for customer service and sales teams.

Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Diabolocom helps 350+ companies in their digital transformation, from its offices in Paris, Berlin, London, Madrid and Milan.

Diabolocom
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Job description

Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. This is what we call Augmented Customer Interaction.

We have offices in Paris, Berlin, London, Barcelona, Milan and Sao Paulo and serve clients across the five continents.

Diabolocom is growing fast and is looking for Project Managers to continue supporting and delivering the ambitious projects our clients are building with us.

As a Project Manager, you are responsible for delivering customer projects and guaranteeing their success. Among the tasks and duties that come with the role are :

Understanding and definition of the project scope and objectives

Collection and analysis of customer requirements

Setup of the solution and support of client ramp up

Guarantee of compliance with commitments (cost, deadline, quality)

Return of experience and advisory to customers on business best practices

The role can include pre-sales activities if you are interested.

The role requires :

Strong customer orientation and sense of service

Excellent interpersonal / communication skills

Excellent organizational skills

Sense of anticipation and initiative

Your background:

You have an engineering school degree and significant experience in project management, ideally with a Cloud software vendor.

You have a strong interest in web technologies and appreciate the contact with tech and sales teams, with whom a close collaboration is a key success factor.

You ideally demonstrate a knowledge or a strong interest in the business of customer interactions / relationship management.

You demonstrate excellent oral and written communication in French, English and Italian 

Occasional trips to Europe are to be expected (UK, Germany, Italy and Spain) and a long-term evolution in one of our subsidiaries abroad is possible.

Why join us:

We offer a multicultural environment with teams in 5 countries across Europe (and expanding)

We offer opportunities to learn and grow

We are at a pivotal stage in our development with a significant acceleration of our growth

We are located in the very center of Paris, 100m from the Opera

Recruitment process:

Recruitment process:

Visio with Jade, our Talent Acquisition Manager

Use Case

Quick call in Italian

Visio with one of our Senior Project Manager

On-site interview with Anthony, Project Coordinator, and Constance, our Head of Customer Operations, and the Project team (to meet your future colleagues :) )

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.

Diabolocom
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