Account Manager - French Market
Diabolocom

Diabolocom

Account Manager - French Market

  • CDI 
  • Paris, 75009
  • Éducation : Non spécifié
  • Expérience : Non spécifié

L'entreprise

Diabolocom

Diabolocom

  • Logiciels, IT / Digital, SaaS / Cloud Services, Electronique / Télécommunications
  • Entre 50 et 250 salariés

Le poste

Account Manager - French Market

  • CDI 
  • Paris, 75009

  • Éducation : Non spécifié
  • Expérience : Non spécifié

Who are they?

Diabolocom offers an omnichannel customer interaction management solution in the cloud for customer service and sales teams.

Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Diabolocom helps 350+ companies in their digital transformation, from its offices in Paris, Berlin, London, Madrid and Milan.

Diabolocom
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Job description

Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. This is what we call Augmented Customer Interaction.

Customer success stories: Carrefour, ManoMano, Groupe Seloger, Meilleurtaux.com, Essilor, Solocal, Younited Credit, Wonderbox, papernest...

We have offices in Paris, Berlin, London, Barcelona, Milan and Sao Paulo and serve clients across the five continents thanks to our private cloud located in datacenters around Europe and built on our own voice and Internet networks

Our HQ is based in the very center of Paris and the team includes people from more than 15 nationalities.

Diabolocom is successful in its market and growing fast, and we are actively looking for new talents to reinforce our teams.

First things first: what is this role about?

At Diabolocom we believe that no one is better suited than the Account Management team to talk about this role. Here is what they say:

“This isn’t a typical Account Manager role!”

The Account Management team is a fast-paced group at the heart of Diabolocom. Our solution is rich and reaching proficiency takes time. Each of our clients has its own way of using Diabolocom’s solution and needs a tailored follow-up. Assisting our clients requires comprehension, troubleshooting skills, methodical thinking and good negotiation skills. There is no daily routine.

As an Account Manager, you will join the Sales team in the Account Management division and you will work in collaboration with Constance, Head of Customer Operations and alongside Ugo, Orsola and Nathan.

Our clients: we work with more than 350 clients in various sectors: retail, healthcare, real estate, industry, …

They trust us: ManoMano, Groupe Seloger, Carrefour, Air Liquide, Solocal, Groupe BPCE (Natixis), Meilleurtaux.com, Younited Credit, …

Your missions:

* You will manage a strategic portfolio at Diabolocom, and be able to quickly identify who will be our superstar clients tomorrow. You will have a key impact on Diabolocom’s growth

* You will be the main contact for our clients and will maintain excellent relations with them by offering them the best service together with the Project team

* You develop an action plan to expand our presence within your accounts by identifying and proposing expansion or upsell opportunities

* Because sharing is caring, we expect you to share your knowledge with your team!

You’ll have a three-week onboarding to get to know our product, our teams and our culture!

You show off the following skills:

· Strong communication and interpersonal skills with ability to build relationships with professionals of all organizational levels

· Strong problem-solving and negotiation skills

· Curiosity and autonomy

· Excellent oral and written communication skills in French and in English

Big plus:

· Fluency in German, Spanish or Italian

Wait a second! Life’s a two-way road!

First, here are some of the things our team members enjoy, including:

· Working in a stimulating environment with differents issues to solve

· Building relationships with C-level clients

· Developing an account management plan for each of your account (upsell, crossell, negotiation and retention strategy)

Also, here is another list of what you’ll enjoy at Diabolocom:

· You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧

· You’ll have the choice for your daily equipment (Mac or PC, Android or iPhone, …)

· Our offices are based right in the heart of Paris, 100 meters from the Opera Garnier!

· Team building events : Athens, Meribel, Ibiza, Porquerolles… what’s next? 😎

· Be part of a company at a key moment of its growth, with lots of opportunities 🚀

· You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation!

Does this opportunity appeal to you?

Let’s talk! We are curious people and can’t wait to meet you!

Recruitment process

Feel free to send your CV either in French or in English

* Call or visio with Jade, our Talent Manager

* Visio with Constance, our Head of Account Operations

* On-site interview with Yves, our Chief of Sales & Marketing Officer

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.

Diabolocom
Diabolocom

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