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Operations Performance Manager

CDI
Paris
Salaire : Non spécifié
Début : 09 mai 2021
Télétravail occasionnel
Expérience : > 3 ans
Éducation : Bac +5 / Master

Deliveroo
Deliveroo

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Le poste

Descriptif du poste

The purpose of this role is to be part of the France Operation Performance Team. You will report to the Head of Operations Performance and work closely with the French management team and other business units in France and globally. You will understand and manage the daily performance of our cities, through detailed analysis and cross-department collaboration, contribute to and decide the Ops Performance team’s vision going forward, particularly with regards to:

  • Tracking country operational performance, identifying areas of improvement and designing processes to enable achievement of high-level targets
  • Using detailed data analysis and logic to understand and manage daily, local performance
  • Identifying, scoping and ensuring the delivery of projects to deliver proper, consistent operational performance throughout all of France
  • Overseeing the implementation of high-impact and long-term operational projects with the central and strategy teams
  • Supporting the business growth through an appropriate and measured delivery network, to ensure we onboard and put the right number of riders on the road at the right time and the right place and efficiency.
  • Thinking creatively to find ways to continuously improve our customer proposition related to the availability, reliability and efficiency of our delivery network
  • Growing and consolidating the partner-rider base, offering the best onboarding and delivery experience for riders to develop the rider satisfaction and retention
  • Modelling, planning and controlling financial costs to reach efficiency targets
  • Structuring efficient collaborations and strong relationships with other operational pillars and non-Operations stakeholders (e.g. Commercial, Growth, Central and/or Product)
  • Understanding the operational, legal and competitive landscape – to ensure we are constantly evolving and innovating to respond to needs

Profil recherché

  • 3-5 years work experience in Consulting, Finance, DataScience, Operations or another data-driven position
  • Fluent in English and French
  • Self-driven and problem-solving abilities
  • Ability to quickly switch between multiple systems and multitasking in a fast paced environment
  • Strategic - able to ‘think big’ as well as execute ‘on-the-fly’ via understanding the dynamics of our business.
  • Can build “stuff” - proactively able to challenge, review or build from scratch, processes, tools and structured change methodologies.
  • Adaptable fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness
  • Project Management - know the basics of managing multiple projects in a structured and logical way
  • Coach - able to coach and engage others so they can effectively prepare and lead their teams through change
  • Manage Data-driven operations
  • Technical background with strong analytical skills (SQL, Excel, R or other modelisation langage are a plus)
  • Modeling & Forecasting - able to model and forecast from multiple insight datas then build your proposition and market it to your management in a clear and concise way / or drive change in the given context
  • Experiment - able to plan & analyse experiments within a test & learn approach, isolate what went well, iterate on what went wrong and report learnings.
  • Effective communicator - outstanding interpersonal and business skills. Able to quickly engage with assertivity stakeholders at multiple levels and write documented memos.
  • Inquisitive - infectiously curious, thoughtful and happy to question the status-quo.
  • You never say ‘it’s not my job’ - you are able to go beyond your scope to help the team when needed
  • Foodie lover - you feel a passion for food and the tech environment.

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