We are looking for an enthusiastic CRM specialist to join our London CRM team. Our ideal candidate will have knowledge of CRM and marketing and a strong willingness to learn this area further and enhance their skills. This position will be responsible for the implementation of personalised, multichannel CRM campaigns for our North, Central and South America markets (Americas), ensuring user engagement and supporting the company’s strategic direction and objectives on a global scale. The CRM specialist will report to our Marketing Director for the Americas division and will work closely with the Editorial, Artist Marketing, Product Marketing, Brand, and Global CRM teams to ensure we send relevant and engaging campaigns to our users in the Americas.
What you will do:
- Deliver a series of multi-channel CRM communications spanning emails, push notifications, in-app messages, and text messages.
- Day to day production management of communications including initial briefs, editorial and creative services, targeting and data selection, programing campaigns, and reporting results to all stakeholders.
- Development and analysis of test and learn strategies to optimise communications effectiveness; feeding all insights gained from past campaigns to create a continuous process of testing and improvement.
- Contribute to the global CRM strategy with the other members of the team.
- Creation of emails using HTML and CSS coding, candidates must show creativity when designing and developing templates.
- Be able to forge strong relationships with teams covering the market and introduce and implement campaigns according to market needs.
Life @ Deezer HQ:
- Start-up environment with an at home vibe and outdoor space.
- Kitchen stocked with free drinks and snacks daily.
- Friday drinks & seasonal parties.
- Gym access, plus yoga, pilates and boxing classes.
- English and French language courses.
- Hackathons & meetups.
We are an equal opportunity employer.