Our global Business Development team is looking for a dynamic, motivated Customer Success Manager based in our office in Paris to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
• Coordination of reservation requests including eventual book out situations
• Processing reviews, complaints, and claims via several online tools and CRMs
• Deliver a high level of guest satisfaction management (we offer a 100% response service)
• Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
• Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
• Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!

• Fully fluent English and fluent Italian or spanish
• Excellent communication and sense of diplomacy
• Hospitality experience desired: front desk, guest relations, or reception is ideal
• At ease with internet tools including Google Suite, Microsoft Office, Excel etc
• Dynamic, reactive, and able to prioritize busy workloads
• Personal culture fit for a dynamic, multicultural startup environment

Additional information:

• Contract: Full time permanent position (CDI)
• Location: 9th arr. in Paris, France
• Start: ASAP!
• Package includes 50% of Pass Navigo + meal tickets + comprehensive healthcare plan
• Career opportunities in a fast-paced, rapidly growing environment!

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HR Call
Interview Customer Success Manager
Business Case / language test