We are looking for a dynamic, motivated Customer Care Specialist based in our office in Paris to contribute to our development. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest (B2B) and hotels (B2C): modification of reservations, handling special requests and inquiries by phone and e-mail in French, Italian, and English.

• Process incoming requests such as contacts, requests for information, and internal communication

• Coordination of reservations, exceptional requests and resolution of operational issues

• Handling of complaints, claims and management of displacements

• Support for our partners in managing their availability, and updating their establishment profile (new images, modification of offers, etc.)

• Deliver a high level of guest satisfaction management (we offer a 100% response service)

• Building productive relationships with partners across multiple markets and cities

Native/perfectly bilingual English & French speaker required

• Fluent in French, English and Italian

• Hospitality experience desired: front desk, guest relations, or reception is ideal

• Previous experience in the digital travel industry, especially OTAs, is a strong plus

• Excellent communication and sense of diplomacy

• Dynamic, reactive, and able to prioritize busy workloads

• Telephone fluency and solid knowledge of internet tools

• Motivated to join a young, dynamic and multicultural start-up!

Additional information:

**Monday to Wednesday from 10:00 AM à 07:00 PM & Saturday and Sunday from 9:00 AM to 5:00 PM - Days Off: Thursday & Friday**

• Location: 9th arr. in Paris, France

• Start: ASAP

• Perks: 50% of Pass Navigo + 50% of meal tickets + comprehensive healthcare package

1 Short video Interview
1 Interview with the Head of Customer Care
1 Language Test