Data Impact

Data Impact

Customer Success Manager - CPG

  • CDI 
  • Début :  
  • Paris
  • Télétravail ponctuel autorisé
  • Bac +5 / Master
  • > 1 an

La tribu

Data Impact

Data Impact

  • Big Data, E-commerce

Le poste

Customer Success Manager - CPG

  • CDI 
  • Début :  
  • Paris
  • Télétravail ponctuel autorisé
  • Bac +5 / Master
  • > 1 an

About

Why Data Impact ?
The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

 This is where Data Impact comes in! We collect over 7 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
 Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
 Today: Data-Impact is a leader in e-retail and omnichannel analytics with teams in France, Algeria, UK and USA
 A uniquely diverse and international environment with more than 28 nationalities
 Real career development opportunities
 A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges

Job description

Under the responsibility of the Customer Success Director you will join our Customer Success team to manage our portfolio of clients in France and EMEA

  • Onboard and train clients on the tool
  • Analyse data to improve customer experience
  • Handle and resolve customer requests, problems and complaints
  • Maintain ongoing customer relationships
  • Network to identify new needs from our customers and potential business growth
  • Minimise customer churn
  • Participate in events and forums

Preferred experience

* 1-year minimum experience as a Category Manager or other commercial position (trade manager, e-commerce …) for an CPG (produit de grande consommation) manufacturer

  • Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
  • Very good level of English, both written and spoken
  • Highly organised and able to multi-task
  • Passion for service and customer satisfaction
  • You are structured and analytical
  • You have excellent communication skills
  • Ability to work in a dynamic and fast-moving team
  • Willingness to travel (post-Covid)
  • Dutch or other European language would be an advantage

Recruitment process

Screening by phone with HR in English and/or French
Interview with Customer Success Manager and HR
Business case Study
Final Interview with CS Director and co-founders

Meet the Data Impact team

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Data Impact

Data Impact

  • Big Data, E-commerce

Customer Success Manager - CPG

  • CDI 
  • Début :  
  • Paris
  • Télétravail ponctuel autorisé
  • Bac +5 / Master
  • > 1 an
Questions and answers about the offer
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