For our Customer Success Team, we are looking for 2  Customer Success Managers : 

• Junior (2 to 3 years of experience) and 
• Experienced ( 5 to 6 years of experience). 

Under the responsibility of the Customer Success Director, you will join the team to manage our portfolio of clients in France and EMEA.

Your job :

• Onboard and train clients on the tool
• Analyse data to improve customer experience
• Handle and resolve customer requests, problems and complaints
• Maintain ongoing customer relationships
• Network to identify new needs from our customers and potential business growth
• Minimise customer churn
• Participate in events and forums

Your profile :

• 2 to 5 years minimum experience as a Category Manager or other commercial position (trade manager, e-commerce …) for an FMCG manufacturer
• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
• Very good level of English, both written and spoken
• Highly organised and able to multi-task Passion for service and customer satisfaction
• You are structured and analytical
• You have excellent communication skills
• Ability to work in a dynamic and fast-moving team
• Willingness to travel (post-Covid)
• Dutch or other European language would be an advantage

Recruitment Process :

• Screening phone call
• Interview with the HR Manager and a CSM team member
• Business Case Study with 2 CSMs 
• Final interview with Marketing Directors