The Job

You’ll be joining an amazing international team of 6 people based in Paris and Algiers. What you will be doing :

• Supporting account managers in their daily relationships with customers
• Becoming a specialist of our platform to help clients in their daily use
• Resolving product or service problems by clarifying the customer’s questions.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Qualifying, processing and monitoring requests via inbound chat and e-mail
• Ensuring the quality of the data provided to our customers

Your Profile

• Fluent in English and French, another language would be a plus
• Perfect written and verbal communication skills
• Minimum 1 year experience as a successful customer care specialist, within the grocery e-commerce sector would definitely be an advantage
• Previous recent experience in a client-facing role, able and happy to go above and beyond to achieve client satisfaction
• Strong problem solving and analytical skills
• Familiarity with working in a multicultural environment
• Logical approach, data-driven, organized, conscientious and careful
• Ability to multitask and work effectively under pressure and to tight deadlines
• Customer-centric & business-oriented mindset
• Team spirit, autonomous, able to adapt and learn
• Good use of IT tools including Excel
• Role can evolve depending on the profile

 Interview with the Talent Acquisition Manager
 Test + debrief with the team
 Interview with the Manager + HR