Onboarding & Training Specialist (M/F/NB)

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through a range of SaaS and digital marketing solutions.

Amongst the 500+ D-EDGERS, the Tech and Product team is made up of a hundred or so enthusiasts who are reinventing hotel booking for both the traveller and the hotelier.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

MISSIONS:

• Ensure processes are followed for smooth activation/ implementation
• Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
• Registration of the Account in the system, coworking with Account Manager/Sales to build the needed ecosystem, with rooms & rates and connectivities
• Set-up products included in the contract for the hotel (except Website)
• Play as a key member of the Client Service department for defining steps and timelines needed for the implementation of a new client
• Record and update all activation/ implementation tasks and status into Salesforce CRM
• Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation in order to help the Level1 with the resolution
• Follow the onboarding journey
• Keep up with D-EDGE products and features evolutions as well as the market trends in the industry.
• Manage online or on site training, based on the client’s needs
• Understand and analyse the customer’s need
• Handle the client’s complaints and interact with the assigned Account Manager

SKILLS AND COMPETENCES:

• Being proactive and can work independently
• Being flexible, and having strong analytical skills and an eye for detail
• Problem-solving
• Teamwork
• Project Management skills
• Excellent knowledge of D-EDGE solutions .
• Outstanding communication and writing skills.

EXPERIENCE, TOOLS & SPECIALIST KNOWLEDGE:

• Experience with b2b technology company or hotels
• Knowledge of the Hospitality, GDS or OTA
• Efficiency in Excel, MS Word, Salesforce CRM
• Google Suite
• Training, teaching experience is a plus

WHAT WE OFFER:

• Attractive salary according to your profile
• D-Edge is Remote Friendly
• Remote allowance: 2,50€ / day within the limit of three days per week
• Meal Allowance (9,48 euros/day paid at 60 %)
• Accor Employee Card : Discount on hotel bookings
• Betterway, 50% of transport costs from home to work or/and of the “Forfait Mobilité durable”
• Incentives plans, bonuses and wage savings
• CSE: Sports and cultural activities, gift cards and various discounts
• Noos & Vendredi, to get involved in civic and committed actions

1. Phone Interview with Talent Acquisition Manager
2. Interview with global Head of Onboarding
3. Interview with Chief Client Officer

Please be aware that we will be asking for work references.

D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.