Customer Success Manager

  • CDI 
  • Télétravail total possible
  • Bac +5 / Master

La tribu



  • Logistics, Mobility, SaaS / Cloud Services

Le poste

Customer Success Manager

  • CDI 
  • Télétravail total possible
  • Bac +5 / Master


Cubyn is building the #1 e-commerce logistics network in Europe, disrupting the old-fashioned fulfilment industry thanks to its full-stack approach.

Leveraging its proprietary logistics networks (warehouses) and software, Cubyn fulfilment solution is a growth enabler for all e-commerce players, providing them with :

  • Low prices : on average 30% cheaper than traditional players powered by cutting-edge operations and automation
  • Best quality : fast and reliable deliveries worldwide thanks to their algorithms
  • Unique experience : killer product with a one-stop-shop web platform to monitor everything, connected in 1 click

E-commerce leaders, both digital brands and marketplace merchants such as Chef Club, Fittrack, BackMarket and Rakuten, rely on Cubyn to ship millions of parcels.

Key Figures

  • Last fundraising round of 35M€, for a total of 55M€ raised (Fulfilment startup Cubyn raises €35M to expand across Europe | TechCrunch)
  • 8x revenue growth in 2020 up to 250M€ GMV
  • 85+ employees working from all over the world and 300+ working in their warehouses

Job description

Your mission will be to bring the best solution to the customers as fast as possible. To succeed, you will:

  • Identify and qualify with perfect accuracy the issues of our customers
  • As an expert of Cubyn’s solution, provide them the best solving experience on e-commerce market (quick, precise and accurate), covering all operational subjects: fulfilment, transport, tech, billing, integration
  • Participate actively in building a customer service based on excellence by being proactive in implementing and deploying continuous improvement in the processes
  • Report directly to the Customer Success Team Lead

Preferred experience

  • Master degree
  • Basic knowledge of SQL
  • Strong analytical skills and rigor
  • Ability to listen actively, good oral and written communication, ability to synthezise
  • Resilient and solution-oriented
  • Fluent French & English level

Meet the Cubyn team

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