Critizr is one of the fastest-growing, most exciting tech start-ups operating today. We have offices in London and Paris and backing from some of the world’s best venture capital firms. We have deployed our solution for clients in 20 countries around the world, including Australia and New Zealand, and a few countries more.

Critizr is SaaS  that delivers an Interaction Management Platform, working  - enables retailers and brands to put the customer at the heart of their business, starting with their local teams. Today, thousands of professionals (i.e. Domino’s Pizza, Estee Lauder, Carrefour…) trust and use Critizr to understand and engage in conversations with their local customers across all channels. 

Our primary investors, including 83North, have an impressive track record of investment including companies like AirBnB, DropBox, Zendesk, LinkedIn, Mirakl, JustEat, Facebook. We currently employ over 80 people, and our team has been doubling year over year. 

We are looking for someone who’s willing to make an impact and open a new market with and for us! 

RESPONSIBILITIES

You will first oversee the deployment of our solution for our first customer in Japan, Domino’s, then you will be leading Critizr’ growth in Japan, and in the future participate in the Asia region expansion. 

The Senior Account Manager will be responsible for :

Ensuring a smooth start and then a successful growth of operations with Domino, working in close collaboration with the Japan Local Success Manager, Domino’s global Client Success Manager based in UK, and with Domino’s regional office based in Australia

Leveraging Domino’s business case to fast gain and develop new Japanese customers

Gaining a deep understanding of our customers’ organisation and their business challenges to deliver success and help them become customer obsessed. You will recommend possible adaptations to Critizr approach and business platform to best fit the Japanese customers and improve differentiation

Managing client health by identifying, documenting (health score, maturity and adoption levels,…) and working with multiple teams to mitigate risk and increase client satisfaction

Leading and driving the revenue growth in Japan – before expanding in the region, by showcasing Critizr’ impact on business KPIs to prospects you will have identified. Goal will be to fast reach break-even at country level

Representing Critizr and showcasing Critizr’ impact at business eventsin Japan, and then maybe later in the AsiaPac region. You will build customer Champions with key business stakeholders with the aim to deliver case studies and success stories to fuel growth and business development 

Becoming a Strategic Advisor in the region in educating, guiding, and supporting our clients transformation towards customer obsession and helping establish Critizr as the leader in Customer Obsession across AsiaPac and build a pipeline of new prospects that will see value in our platform, 

You will be required to split your time between 1) working with our customers and 2) building a network and meeting prospects through leveraging our customers connections and building new ones from scratch. 

As we’re growing fast, you’ll adapt and grow with us, taking on new challenges and responsibilities in your role.

DESIRED EDUCATION & EXPERIENCE

Significant experience with account management and a strong attention to revenue growth and retention, ideally with another SaaS or e-commerce/retail platform in Asia

Being in-market, you have built along the years a solid network of business stakeholders that you can leverage to drive growth in-market beyond your customers portfolio

Demonstrate ability to manage and grow multiple strategic accounts concurrently and efficiently through defined account management strategy and methodology

Native Japanese or a foreigner with deep understanding of Japan business practice, you demonstrate outstanding oral and written communication skills in English (and Japanese), that include the ability to draft and negotiate contracts: you have at least a C1-level in English

Customer Experience/Marketing/E-commerce program management experience preferredBachelor’s degree and a minimum of 8 years of work experience in a client services or account management role managing Fortune 1000 clients

OTHER REQUIREMENTS

Excellent relationship building skills with key stakeholders and proven track

record in cultivating a network of Executive champions in Japan / AsiaPac

Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with Critizr products/services

Ability to articulate value propositions, compel clients and internal stakeholders to act and to hold them accountable to their commitments through joined success plans

Flexibility and understanding of the culture of a fast-paced, commercially oriented technology company.

Highly responsive and service-oriented attitude, accustomed to working in an international environment, action-driven.

Hands-on project management experience, including the ability to organize, prioritize, and manage deadlines.

Collaborative team player combined with ability to work independently.

Sound and practical business judgment.

Passion for making a difference, interested in our ability to have a social impact in the world of retail.

REPORTING LINE

Reporting to the VP of Sales based in France.

WHAT CRITIZR OFFERS YOU

A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with

Fun and challenging working environment with significant opportunities for career growth and development (Did you know we’re ranked in top 100 of EU tech start-ups?)

An international environment

Attractive salary package complemented with motivating incentives

Open and inclusive working environment including flexible hours and parent-friendly options