Key Responsibilities:

Infrastructure Management :
- Management of hardware (servers, storage and workstations), software and IT security applications, and network components like routers and switches, firewalls.

- Perform hardware and software upgrade as and when required.

- Apply security standards recommended by DRSSI and validated by local security officer.

IT Systems Technical Support :
- Provide 2nd level technical support. Coordinate with regional and global counterparts, and vendors for follow-up of problems.

- Perform regular compliance maintenance of Servers Endpoints.

- Active Directory Users and Management.

- Technical skills of Group Policy management for Servers and Endpoints.

- Technical knowledge of Access rights management.

- Perform file/directory-level permission on data storage systems.

- Licensing review and renewal of Software’s (Windows / Linux / IBM MQ etc).

- Process improvement and explore automation of tasks for efficient management of IT.

- External Vendor Management

- Oversight & Management of CASPL IT Helpdesk Support and Project activities

Network Management :
- Perform network troubleshooting and co-ordinate with regional/global counterparts on LAN/MAN/WAN network connectivity issues.

- Coordinate with vendors on Windows, Hyper-V Servers, SAN and Network equipment’s and telecommunication problem solving issues.
- Perform network and network devices management tasks.

Documentation :
- Preparation of procedures, User guides, Standard Operating Procedures (SOP’s) etc.

End User Support and Operational Training

E-mail system Support :
- Coordinate with regional/global team of Administrators for related problems.

Physical Security :
- Maintenance and security of the Primary and DR Datacenter’s.

- Blocking of USB removal storage on all servers and endpoints.

- Annual Hardware Maintenance Contract Renewal for OEM support & Business continuity.

- Maintain availability of DR site Servers and equipment’s with up-to-date data for high availability and Redundancy of IT Systems and Data.

IT Security Operations / Data Security and Proactive Monitoring :
- Maintain DLP compliance up to date as per group standard.

- Maintain monthly / yearly backup of Critical Systems and perform periodic restoration tests.

- Manage Tape Inventory at Offsite Storage as per Regulatory requirement.

- Ensure the successful restoration of backed-up data.
- Hardening of Windows using GPO’s and security of Network devices.

- Ensuring of Device logging to SIEM.

- Performing Proactive monitoring and security protective measures such as firewalls, antivirus software, and multi-factor authentication (MFA).