COMPANY PRESENTATION

CORUM BUTLER offers innovating and performant investment solutions directed towards the real economy, with credit to finance companies, and professional real estate.

CORUM BUTLER has a strong profitability that allows it to self-finance its development. Coming from ~20 employees in 2017 up to ~180 employees in 2020, with a rapid internationalization outside of the Paris and London historical offices: Dublin, Amsterdam, Lisbon, Vienna, and eventually Frankfort in 2020.

Dynamic, innovative, successful, and ambitious, CORUM BUTLER has currently ~€4 billion of assets under management, through 3 main activities.

• Corum Asset Management, created in 2011 in France, is specialized in Real Estate Investment
• Butler Investment Managers and Corum Butler Asset Management, respectively created in 2008 and 2019, based in London and Dublin, are specialized in European Credit Investments

• Corum Life launched in 2020, first life-insurance company to obtain an agreement in France since decades.

CORUM BUTLER aims at proposing simple and clear products for all investors, from retail individual investors to large institutional investors. Our 50 000 investors know in real time the purpose and the destination of their investment, and its profitability.

Notably, retail investors can benefit from the expertise of Corum L’Epargne financial advisors to find the best investment solutions that fits their needs and their saving potential.

OUR AMBITION, OUR DNA

Our Group is independent and belongs to its managers (100% of the equities are held by 11 of them). Having always been independent and profitable, the Group is making its own destiny and future, from the first day. Most of the investments are self- financed by our Group’s profitability. Therefore, we don’t rely on fund-raising or external funding to realize our projects.

The Group has initiated 5 years ago a digital B2C digital strategy. In 2021, more than 240 M€ of fundraising has been realized through this channel. The extension of our product range, the creation of CORUM Life insurance company, and the international development are the levers for an ambitious project: becoming one of the disruptive leaders of the investment sector in Europe. With a single focus: our customers.

In order to increase public awareness, CORUM BUTLER has launched a 5 years-long partnership with Nicolas Troussel, a seasoned skipper, who will take the start of the Route du Rhum in 2022 and the Vendee Globe in 2024,, onboard of the IMOCA CORUM L’Epargne – a brand new boat equipped with the latest tech innovations and built up for performance. This project aims at sharing with the general public our values: engagement, transparency, independence and performance.

JOB DESCRIPTION

PURPOSE OF THE ROLE

With the objective to even better serve its customers and partners, CORUM BUTLER is setting up a new Product Support organization, dedicated to the most efficient resolution process of the issues faced by our customers and/or partners.

This Customer Support organization will come in between the business (customer facing and operational teams) and all the experts in the CORUM organization able to fix the issue for the customer/partner i.e. :

• Product Owners
• Technical teams: Development & Infrastructure
• Operational and business teams: Back office, Sales, Marketing

Reporting to the head of Client Operations, CORUM BUTLER is looking for a Product Support to help our customers (internal and external) investigating, analyzing and solving their day to day issues.

The responsibilities of the Product Support include:

• Receiving all issues faced by Corum customers either directly from customer or indirectly
• Qualifying the technical issues and needs

• Researching, diagnosing, troubleshooting and identifying solutions to resolve issues
• Interacting with adequate stakeholders to come as quickly as possible to a resolution
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Leading issue tracking
• Recommending product improvements

• Writing support documentation
• Managing the communication with the customer
• Participating to the definition and the setup of a monitoring platform to enhance pro activity and early detection of incidents

To be successful in this position, the candidate will have to act a real business partner and work closely with many stakeholders in the organization : Tech (Dev, QA & Infra), Product (PO, PM), Back and Middle office teams, Sales teams

MAIN ACTIVITIES

The Product Support is in charge of :

• The front line support for any issue raised impacting an associate or a partner
• Doing the first and/or second level of investigation, interacting directly with the associate or partner when needed to gather additional information
• Coordinate all internal actors to drive the problem to its resolution

• Support the experts (Product Owner or developers) in the resolution of the incidents by performing appropriate investigations and/or search for additional information
• Properly log and update issues in JIRA or Confluence
• Trigger the incident management process when a global incident is detected and ensure all needed resources are mobilized for the resolution of the incident
• Ensuring that all the tools are available for efficient investigations and incident detection and raise appropriate demands for improvements or new tools/process
• Report on the activity on a monthly basis

PROFILE

• At least 1 year in a same or similar role
• Good organization skills and at ease with multi-tasking

• Good analytical skills
• Experience with common ticketing/knowledge management tools (JIRA, Confluence …)
• Problem solving oriented
• Curious and eager to learn and drive issue to complete resolution
• Ability to interact with different type of interlocutors (customer, developer, product owner, sales, management …)

• At ease to find the missing information with knowledgeable people
• Excellent oral and written communication skills, French and English

WORKING ENVIRONMENT

• Job based in our headquarter in Paris
• Home office up to 2 days per week

WHY JOIN US?

Joining CORUM BUTLER, means

• An innovative and entrepreneurial project
• Partnership perspective
• An international team composed of around 20 nationalities
• Investments solutions adopted and endorsed by the market
• A profitable company, with all levers to reach its ambitions
• A benevolent, dynamic and fast-growing working environment