Grow and nurture a portfolio of clients by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
Own and manage renewal activities to execute a timely and profitable contract renewal
Maximise your portfolio’s expansion (upsell, cross-sell) while minimizing churn risks and contraction and impacts on customer satisfaction
Develop and automate our processes, practices & tools
Gather customer product feedback to help shape and define the product roadmap
Bring in new ideas to delight our customers
Be the main point of contacts of our customers to inform the customers about product releases
Excellent verbal and written communication skills in French.
Fluent English is a must.
Passion for consistently providing excellent customer experience.
Comfortable managing several tasks and issues in a fast-paced environment.
Previous experience in a sales and/or CSM position is preferred.
Send your application in the form below
Introductory interview (30′)
Technical interview (60’) : one interview with real life use case to test your ability to work with us and fit with our values
Interview with founders (60’)
Ces entreprises recrutent aussi au poste de “Service client”.
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