We are hiring a Customer Support Specialist for being part of the Customer Support Team and thus constitute the right level of customer support necessary for processing requests from our customers and for the proper functioning of our solution.
Main Scope
Customer Support Specialist handles the tickets from customers. They have a good knowledge of the platform and experience in solving customer problems relevant to them and can guide/help the support team to work on troubleshooting.
They are synthetic and able to understand and identify potential issues. With their good understanding and knowledge of the business and the solution, they are able to anticipate any critical situation through the analysis of KPIs and thanks to their communication skills, able to communicate quickly to the other teams.
Key responsibilities
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