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Customer Onboarding Manager (logistique maritime)

CDI
Marseille
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 5 ans

BuyCo
BuyCo

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Le poste

Descriptif du poste

We are looking for a Customer Onboarding Manager to reinforce our Onboarding team in place.

The Onboarding team is responsible for implementing the Buyco solution to our new customers, in the first stage during the pilot phase, on limited perimeter and, in a second phase, on the global contracted perimeter.

Your main responsibilities are the following:

  • You fully master the Buyco Platform along his evolution and you are able to explain each functionality
  • You follow new customer during his platform’ hand holding depending on his responsibilities level (demo, remote or on site support)
  • You quickly and efficiently answer questions from users requesting support
  • By the relevance of your answers, you accelerate the rise of new customers and their loyalty
  • You put in place actions plan and continuous improvements initiatives to follow the growth of your customers
  • You actively participate to the product roadmap by providing required needs of your customers

Profil recherché

  • You have a significant level of experience (minimum 5 years) in international seafreight activities within a freight forwarding company and/or in a large shipper company
  • You have a strong appetite for for technical and digital solutions and you perfectly master the solution after a training phase
  • You have good listening skills and the ability to adapt your responses to customer needs; you like to explain with pedagogy, calm, seriousness and perfectionism
  • You have excellent interpersonal skills: with empathy, you are able to forge fast and lasting relationships with users
  • Fluent English both written and spoken is required, French and Chinese are a plus
  • You have a taste for challenges, determination, and endurance and an ability to work in a team (collaborative mode)
  • You contribute to the collective intelligence and to the increase of the technical knowledge of the company

Work at BuyCo, labelled HappyAtWork Tech et Startup

  • Work in an agile organisation
  • Be autonomous, take initiatives and take up challenges
  • Evolve within a caring team, listening to your ideas and those of its customers

But also…

  • Meals coupons of 8€ taken in charge for 50%

  • Public transportation costs taken in charge at 50%

  • A newly implemented profit-sharing agreement (accord d’intéressement)

  • A financial boost to move out to Marseille if necessary

  • Position based in Marseille (France), partial full possible

  • Contract in CDI

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