Expansion Customer Success FR F/H

At the heart of Brigad, there is the idea that everyone should have the opportunity to pursue their passion by being valued, considered and above all, free. This includes finding fulfilment in your work and career, being able to balance it with your personal life, being fairly compensated and being respected.

Brigad is proud to give to thousands of talents today, and millions tomorrow, the means to achieve this lifestyle, and we believe so firmly in our mission “To value work and make it accessible to all” that we have written it into our mission statement.

Since 2016, this ambition has materialised by providing our users with the best app on the market to connect self-employed professionals with healthcare and catering establishments for short-term missions.

⭐️ Our users are right, giving Brigad an NPS of 77/100 out of 5000 responses, and sharing how Brigad changed their lives!

If originally Brigad deployed itself in the catering (restaurants, collective catering) and healthcare sectors (care homes and clinics), tomorrow, even more sectors will be concerned: everywhere talents aren’t equipped to pursue their passion while being properly considered and free.

Brigad is currently available in the largest cities in France (Paris, Lille, Lyon, Bordeaux, Marseille, Strasbourg..) and in the UK (London, Manchester, Birmingham…), with the ambition to expand well beyond in France and Europe.

Exciting challenges are waiting for you: expect to discover new countries in which Brigad will expand, new industries, a top-notch product, a fast-paced development, and above all a solid team united around a truly concrete and positive impact on our daily users’ lives. A spirit that can, also be found on Glassdoor and the grade of 4.7/5.

Does this sound like the perfect fit for you? Great! Feel free to apply and let’s talk about it. ✨

→ Your mission

Within the Operations team, the Expansion team is in charge of launching and accelerating Brigad in the cities of France and the UK.

As an Expansion Customer Success, you will introduce Brigad to Hospitality and Healthcare self-employed professionals, support them in their initial usage of the app and missions, and set operations practices to make expansion a success.

Your responsibilities

In order to launch and accelerate new markets (industry x city) in given timelines alongside with the sales team, you will :

Prepare and monitor Expansion for new markets
Analyze the markets to help in developing and optimizing expansion strategies.
Be creative to spread the word of Brigad in new cities leaving no stone unturned.
Take part in the elaboration of the expansion playbook : test, learn and iterate.

Onboard Talents and make them Brigad’s 1st ambassadors
Identify the best profiles that align with the requirements of the market and onboard them on the phone.
Accelerate users’ adoption through care calls, customer support, and build a trustworthy relationship.
Be Brigad’s ambassador during expansion events in the new cities.

Does the following apply to you?

• You already have a first experience in sales, operations or customer service
• You are used to communicate by phone
• You are full of energy and are not afraid of challenges
• You are autonomous, well-organised and proactive
• Team spirit is important to you
• You are bilingual or native in English for expansion in the UK; you are fluent for expansion in France

… Then apply quickly! We look forward to meeting you! Here are all the other advantages by joining us

🏢Beautiful offices in the heart of Paris (Sentier)
🎉 Off-site events and regular afterworks
👫A young and innovative team
💸An attractive and uncapped package
🍕Restaurant tickets on your Swile card (4,25€ per day worked)
⚕️The Alan mutual fund 50% supported by Brigad
🏋 Preferential rates on your Gymlib subscription
💻 A Macbook
🏠 Possibility of remote
📈 Coaching sessions in 1:1 every week / Regular Manager Training
🇬🇧 Weekly English and French lessons offered by Brigad
☮︎ A caring environment (Glassdoor rating: 4.7/5)
🍳Discover the Brigad experience by putting yourself in the shoes of one of our users for a day

Brigad guarantees equal opportunities to all candidates. Each application received is put into consideration regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or handicap.

Brigad’s fundamental values guide us each day in order to tackle those challenges with consistency and build an extremely strong culture:

• Brave : Be bold and make courageous moves.
• Impact : Do things that make a real difference.
• Care : Pay attention to all the people around you.
• Enjoy : Love what you do and have fun

1. A first call with our Talent Acquisition
2. A meeting with Emilie our Expansion Manager - manager of the position - and a colleague for a general interview and a case study
3. A company fit and a team fit in our office in Paris