CRM Specialist F/H

At the heart of Brigad, there is the idea that everyone should have the opportunity to pursue their passion by being valued, considered and above all, free. This includes finding fulfilment in your work and career, being able to balance it with your personal life, being fairly compensated and being respected.

Brigad is proud to give to thousands of talents today, and millions tomorrow, the means to achieve this lifestyle, and we believe so firmly in our mission “To value work and make it accessible to all” that we have written it into our mission statement.

Since 2016, this ambition has materialised by providing our users with the best app on the market to connect self-employed professionals with healthcare and catering establishments for short-term missions.

⭐️ Our users are right, giving Brigad an NPS of 77/100 out of 5000 responses, and sharing how Brigad changed their lives!

If originally Brigad deployed itself in the catering (restaurants, collective catering) and healthcare sectors (care homes and clinics), tomorrow, even more sectors will be concerned: everywhere talents aren’t equipped to pursue their passion while being properly considered and free.

Brigad is currently available in the largest cities in France (Paris, Lille, Lyon, Bordeaux, Marseille, Strasbourg..) and in the UK (London, Manchester…), with the ambition to expand well beyond in France and Europe.

Exciting challenges are waiting for you: expect to discover new countries in which Brigad will expand, new industries, a top-notch product, a fast-paced development, and above all a solid team united around a truly concrete and positive impact on our daily users’ lives. A spirit that can, also be found on Glassdoor and the grade of 4.7/5.

Does this sound like the perfect fit for you? Great! Feel free to apply and let’s talk about it. ✨

→ Your mission

You will be part of the CRM team, within the marketing team.

The role of the CRM team is to increase user activation, engagement and retention for both talents and businesses, in FR and UK, on all our verticals.

As a CRM specialist, you will be in charge of implementing personalised, multichannel CRM campaigns, ensuring relevant and targeted communications are sent to users at the right moment.

You will report directly to the CRM Manager.

→ Your responsibilities

More concretely, your role as CRM specialist will be to:

• Handle the run and day to day production management of multi-channel communications from A to Z: content creation, email creation in our tool, sending, reporting and data analysis

• Increase the CRM impact on talents reactivation. To do so, you will need to test & learn… a lot!
  But also fine-tune targetings, understand behaviours, compare performances… You will constantly analyse the campaigns to identify what to improve, how to improve it and then test it!

• Help on defining and deploying the oneshot communication calendar

• Work on email templating

• Create great and impactful content inline with our brand guidelines and tone of voice

• Follow-up closely deliverability and email performances

If you …

• Already have a first experience in digital marketing. If you worked on some CRM topics and with any CRM tool (such as Hubspot, Mailchimp, Braze…) it would be a strong plus.
• Master perfectly the magic of words and feel at ease with writing content
• Have a good level of English (Brigad is an international environment where English is our daily communication language)
• Have a strong attention to detail
• Have a data-driven approach: you analyse each of your actions and take decisions according to what the figures tell you
• Have a good ability to prioritise
• Are curious, autonomous and proactive - you find ideas to get the most out of our tools and sendings
• Are a real team player (you will have to work with the marketing team but also many other teams)
• Are looking for an awesome mission to work for, in an international fast-growing environment

… Then apply quickly! We look forward to meeting you! Here are all the other advantages by joining us

🏢Beautiful offices in the heart of Paris (Sentier)
🎉 Off-site events and regular afterworks
👫A young and innovative team
💸An attractive and uncapped package
🍕Restaurant tickets on your Swile card (4,25€ per day worked)
⚕️The Alan mutual fund 50% supported by Brigad
🏋 Preferential rates on your Gymlib subscription
💻 A Macbook
🏠 Possibility of remote
📈 Coaching sessions in 1:1 every week / Regular Manager Training
🇬🇧 Weekly English and French lessons offered by Brigad
☮︎ A caring environment (Glassdoor rating: 4.7/5)
🍳Discover the Brigad experience by putting yourself in the shoes of one of our users for a day

Brigad guarantees equal opportunities to all candidates. Each application received is put into consideration regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or handicap.

Brigad’s fundamental values guide us each day in order to tackle those challenges with consistency and build an extremely strong culture:

• Brave : Be bold and make courageous moves.
• Impact : Do things that make a real difference.
• Care : Pay attention to all the people around you.
• Enjoy : Love what you do and have fun

1. A first call with our Talent Acquisition team
2. An interview with the CRM Manager (in person)
3. A case study to prepare at home
4. Interview with the VP Marketing
5. Company fit with the COO