On the front lines regularly interacting with Shadow’s English-speaking community (U.S. & UK markets), as community manager, your main missions will be:

• Work closely with our support, product and developer teams to engage, educate and rally the community around the product and company vision
• Track and surface hot topics discussed within relevant platforms, and collaborate with our volunteer moderator team
• Monitor relevant social media channels and create regular content

You’ll be responsible for:

• Adapt, create and publish content on social networks (Twitter, Facebook, Instagram, LinkedIn, etc.)
• Interact and engage with community channels (Discord, Reddit, Forum, etc.)
• Publish regular product and company updates on relevant channels
• Write bi-weekly newsletter
• Manage and engage with team of volunteer mods
• Work cross functionally with support, product and development teams to improve feedback flow
• Report on weekly KPIs with regular analysis to improve future actions

• You’ve got a degree in marketing, communications, journalism, or a related field
• You have a past community management and social media experience with at least 2-3 years in a similar role
• You are fluent in English with strong writing skills and attention to grammatical detail
• You have a great ability to interact with customers and handle conflict
• You have a strong knowledge of the gaming and tech markets
• You own a strong knowledge of the popular social media platforms (Twitter, Facebook, Instagram, YouTube, etc)
• You are highly organized and able to effectively manage multiple projects at once

• First call with Charlotte, our Talent Acquisition Specialist
• Second meeting with Luc, our Communications lead
• Third meeting with Malte, our Communications Manager
• Fourth meeting with Perrine, our CRM Manager
• Fifth meeting with two employees from other departments
• Last meeting with Yannis, our Shadow Business Unit Director