Stagiaire d'Opérations (Bus Stop Intern) - September 2024

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Le poste

Descriptif du poste

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

BlaBlaCar Bus is one of the leading companies in the coach industry in France and Western Europe with a growing international network. We have 4 teams under Operated Bus team : 

- Pricing

- Network Planning

- Business Development & Account Management

- Operations including Bus Operations and Ground Ops

We are looking for an intern to join the Station team, led by Elodie Le Quaire for a 6-month mission. This is an opportunity for an intern to discover the business and the operations of a bus network. 

The in-station experience is essential for our passengers as it is the first physical interaction with our service. We must guarantee easy access for our passengers and our buses, ensuring a clear display, ...To do this, the station team is in charge of relations with all the stopping points of our bus network in Europe.

The Station team must in particular make sure to maintain a good relationship with the station managers, share our forecasts of trips, validate the conditions of physical access, ensure contractualization is done on time and finally guarantee a clear and readable branding for our passengers.

The intern will support the Station Manager by making sure that there are no operations issues. 

Your Responsibilities

  • Depending on your qualifications, our main mission will be one of the following : 
  • - Participate to the contractualization with all stations and stops served by our growing BlaBlaCar Bus Network, with a focus on Italian stations,

    - Support the bus stop team by providing them with the tools they need to become more efficient and make sure that our tools are kept up to date with all the latest information for each station (contractual documents, ….)

  • Support the Station Manager in the day-to-day operations and relationship with station managers,
  • Prepare and check station’s branding: audit, branding plan, feedback analysis,
  • Be a point of contact on operational topics, issues, questions and liaise with internal stakeholders to ensure smooth operations,
  • Business travel to meet some station managers and to ensure quality on site
  • Your Qualifications

  • You already have an experience (internship or studies) in operations, Contract Management, Administration or Data Management
  • You are interested in topics related to mobility and transport
  • Full working proficiency in French & English & Italian
  • Fit with our BlaBlaPrinciples
  • Thriving in a collaborative, fast-growing and innovative environment
  • Ability to take ownership, aligned with business priorities  
  • Having an internship agreement from your school or university is mandatory. We won’t be able to proceed with your application otherwise.
  • What we have to offer

  • Hybrid working mode
  • One holiday per month
  • Local meal plan policy (Swile card)
  • 50% transportation paid (Forfait Mobilité Durable)
  • Free unlimited carpooling & bus rides
  • Personal growth via trainings, mentorship, and internal mobility programs
  • Regular team building events
  • Mental health support through
  • 1 day off per year to test our product
  • Interested in joining the ride? Here’s what your hiring journey will look like.

  • a 30-min video-call with your Talent Acquisition Manager, Hien Hoang, to get to know you, understand your career expectations and answer your questions
  • a 60-min interview and a live case study with Lead Ground Ops Adrien Bethuys and Lead Bus Stop Manager Elodie Le Quaire
  • a 30-min interview with Louis Sachot, Head of Operations for a final validation
  • Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.

    Not sure yet?

  • Check out our 100 reasons to join BlaBlaCar!
  • BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.

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