About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)

We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

Your Mission:

- Support the passengers through various channels (tickets, social media) in high-quality level, providing guidance to them in a timely manner, with the appropriate tone of voice,  when needed adapting the responses especially on medium to complex cases to meet the passengers’ needs according to the reported circumstances

- Analyze and take actions upon passengers’ disputes , while maintaining a good communication between relevant stakeholders, ensuring that the proper documentation and governance are in place

- Participate in internal projects, proposing process enhancements and support content and documentation focused on the Bus Marketplace business, aiming for an improved passenger experience

- Support Brazil’s Customer Support Team on questions/ processes regarding Bus Marketplace in a timely fashion

- Act as a local coach for new training, individual collaborators, processes refreshes and newly implemented processes focused on Bus Marketplace

- Interact with carriers, providing support for service changes / cancellations and overall passengers information, ensuring a good relationship between these partners and BlaBlaCar support team

Your Qualifications:

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

What we have to offer:

To know more, check out our 100 reasons to join BlaBlaCar!

Interested in joining the ride? Here’s what your hiring journey will look like:

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.