GENERAL SCOPE OF THE ROLE:
The primary purpose of the Stagiaire in Supply Chain, Italy is to support the supply chain team on handling customers logistics questions and complaints, support corrective actions implementation, and help consolidate key performance indicators.
MAIN ACCOUNTABILITIES:
Register customer complaints and logistic claims in SAP, using dedicated templates
Support team on products allocations processes, for products in back-order situation
Answer simple customer questions on delivery status, using dedicated communication templates
Support compilation and analysis of supply chain Key Performance Indicators
Contribute to master data creation and updates in our systems, for customer and product information
Support new projects on improvements projects, some in interaction with our Global supply chain headquarters in France
Generate ideas, analyze and elaborate action plan on all subjects can improve day to day pocess and activity
SKILLS AND EDUCATION REQUIRED:
Bachelor’s Degree required
Master in Supply Chain or customer service is a plus
Excellent knowledge of EXCEL, Power Point, WORD, Outlook
High rigor and precision
Strong customer service mindset : customer-satisfaction driven
Collaborative. Able to work well within a team
Strong proactive communication skills (with customers, and within team)
Action-oriented, issue-solving, and driven to deliver. Focused on delivering best possible results for the organization, and shows determination, resourcefulness and a sense of purpose in achieving this
Curious and willing to learn. An inquisitive, open-minded type, who seeks out new ways to support the development of the organization
Profile description:
SKILLS AND EDUCATION REQUIRED:
Bachelor’s Degree required
Master in Supply Chain or customer service is a plus
Excellent knowledge of EXCEL, Power Point, WORD, Outlook
High rigor and precision
Strong customer service mindset : customer-satisfaction driven
Collaborative. Able to work well within a team
Strong proactive communication skills (with customers, and within team)
Action-oriented, issue-solving, and driven to deliver. Focused on delivering best possible results for the organization, and shows determination, resourcefulness and a sense of purpose in achieving this
Curious and willing to learn. An inquisitive, open-minded type, who seeks out new ways to support the development of the organization