US Customer Care Manager

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion. Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

About the job:

The Quality and Customer Care Department’s mission is to make sure our customers have the best user experience and that they have no more reasons to buy new. This means the customer experience must match (or beat!) buying brand new products at every step of their journey. 

A key part of this mission is to help our US customers have a smooth journey with Back Market, enabling them to resolve most of their requests with a few clicks.

The US Customer Care Manager's primary responsibility is to manage the operations required for driving high-performing customer service teams supporting the U.S. business.

The manager will also be responsible for our business process outsourcing (BPO) partners, and will serve as project lead for partner onboarding, partner site implementation, executing change processes, and maintaining operational cadences as outlined within the contract.

YOUR MISSION (IF YOU ACCEPT IT): 🥇

YOU ARE IN THE RIGHT PLACE IF: ⭐

This position has an estimated annual base salary range of $80,000 to $120,000, plus opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as performance management of BPOs. We welcome direct conversations with each candidate about compensation in all of our initial calls.

WHY SHOULD YOU JOIN US ? ✌🏼

- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,

- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right).

- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become.

- A meaningful mission. But also fun. We're serious about changing the landscape of the electronics industry and we like to keep things spicy.

- A booming scale-up: we are rapidly growing in Europe, the USA and in Asia!

- Welcoming, safe, and inclusive working environment where everyone's opinion, differences, and backgrounds are heard and respected.

Back Market is an Equal Opportunity Employer and we do not discriminate with regards to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, or any other basis protected by applicable law.