Product Quality Manager Intern
Back Market

Back Market

Product Quality Manager Intern

  • Stage 
  • Bordeaux
  • Éducation : Non spécifié
  • Expérience : Non spécifié

L'entreprise

Back Market

Back Market

  • Environnement / Développement durable, Économie collaborative, E-commerce
  • Entre 250 et 2000 salariés

Le poste

Product Quality Manager Intern

  • Stage 
  • Bordeaux

  • Éducation : Non spécifié
  • Expérience : Non spécifié

Cette offre a été pourvue !

Who are they?

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Back Market
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Job description

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion. Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

About us:

We’re looking for an intern to join our Innovation Lab and help our sellers reach the highest product quality level possible, by analyzing defective products, finding root cause of issues and suggesting practical solutions to address them.

Based in our office in Bordeaux, you will work in strong collaboration with the Quality Team, responsible to monitor the quality of our seller portfolio across all markets and categories, and the Supply Team, owning the relationship with the sellers. 

Your Mission (If You Accept It): 🥇

  • Perform a Technical Analysis of SAV tickets related to hardware issues (defective batteries, display, tactile, audio…) and identification of issues to be corrected by seller for improved Quality and Customer satisfaction.
  • Perform Failure Analysis and Hardware Testing of electronic devices (iPhones, Macbooks etc) to identify root cause of issues at the customer. This will include using established lab testing as well as develop custom electrical tests to push the diagnosis further.
  • Report findings and learnings to the cross-functional team and upper management.
  • Create a library of root causes that can be later used to develop best practices and preventive measures for Product Quality Assurance.
  • Based on root cause, develop recommendations for corrective actions to be taken by sellers / refurbishers to reduce defective.
  • Develop standard methods and procedures to perform similar diagnosis and analysis at scale. 
  • Develop a cartography of our marketplace sellers, perform a risk analysis to help taylor the Quality Assurance Plan to risk level. 
  • You’re At The Right Place If: ⭐

  • You have a EE degree or are pursuing an Electrical / Electronics degree in an Engineering School.
  • You are curious and are a good team player.
  • Ability to read a schematic diagram and perform basic electrical testing to isolate an issue with a component.
  • Genuine interest in Embedded systems, Consumer Electronics, Circular Economy and a strong desire to improve things.
  • Good organizational and communication skills.
  • Good technical writing and rigorous documentation skill.
  • About the internship:

    - Starting date is in January or February, 2023

    - Duration : 6 months (until July 2023)

    - Location : Bordeaux, France

    --> You must have an internship agreement provided by your current French school

    Recruitment Process:

    -Zoom HR Interview with Fruzsi, Talent Acquisition Specialist

    - Live Technical Test and interview with Kewin, Lead Refurbishment Operations Manager EU & Laila, Head of Quality Assurance > you'll have to come in our office in Bordeaux.

    WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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