Founded in 2014, BackMarket is the first online marketplace dedicated exclusively to refurbished electronic devices. With 158M€ raised already, we are sabotaging ‘new’ by connecting highly selected certified professionals to consumers who are looking for a more affordable, reliable and ecological alternative to purchasing brand new products.

We are committed to providing an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation.

A key lever to achieve this, is to offer an excellent overall customer experience removing a barrier to buy refurbished products. We expect to satisfy more than 99% of our customers by the end of 2022.

Within the Operations team in the Customer Care and Quality Business unit, you will directly report to our Head of Customer Care.

As Social Media Customer Care Manager, you will occupy a key position in this departement, leading the team representing the Customer Care Voice of BM publicly. You will drive this team making sure every case is resolved timely and publicly demonstrating that our team does an incredible job in saving our customers in need on channels such as Social Media (facebook, twitter…),  trustmarks (trusted shops, trustpilot…), BM reviews… Your team will be in charge of answering (well and quickly :) on all those channels to all customer requests.

YOUR MISSION (if you accept it):

YOU ARE AT THE RIGHT PLACE IF:

RECRUITMENT PROCESS:

Backmarket is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

• Phone interview with Lou, Talent Acquisition Manager
• Technical Test
• Interview with Marion, Head of Customer Care
• Interview with Sebastien, Head of Customer Experience
• Interview with Nicolas, Director of Customer Experience, Quality and Services
• Interview with Raoul, COO and Thibaud, CEO