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Customer Care Specialist Portugal

CDI
Bordeaux
Salaire : Non spécifié
Début : 01 novembre 2020
Télétravail occasionnel
Expérience : > 2 ans
Éducation : Bac +5 / Master

Back Market
Back Market

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Le poste

Descriptif du poste

WHAT YOU WILL DO

  • You’ll provide our clients with quick and clear information on complex issues through the application of the BackMarket charter
  • You’ll carry the customer’s voice across Back Market
  • You’ll be proactive in improving the customer experience
  • You’ll exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.) improve
  • You’ll sponsor and develop the skills of our outsourced agents
  • You’ll be a key actor in testing new Customer Relationship Solutions
  • You’ll participate in transversal projects to support the customer’s voice

Profil recherché

  • Native Portugal speaker, you have 2 to 3 years of experience in a similar position and in a similar sector
  • English has no secret for you and you master French or Spanish as well
  • You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
  • You are committed to making our customers happy
  • You like to do concrete things and get your hands dirty
  • You know how to prioritize, take care of details and the pressure doesn’t scare you #sweat
  • You are eager to learn and you want to immerse yourself in a very, very fast growing startup
  • You are a fantastic team player, with whom it is cool to work alongside

Déroulement des entretiens

  • Phone interview with Lou, Talent Acquisition Specialist
  • Technical test
  • Interview with Cyril, Team Leader Customer Care Specialists and one of our amazing Customer Care Specialist
  • Interview with Marion, our Head of Care Performance
  • Interview with Raoul, COO and Thibaud, our CEO

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