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Customer Success Manager - CDI

CDI
Paris
Salaire : Non spécifié
Télétravail fréquent
Expérience : > 1 an
Éducation : Bac +3

AssoConnect
AssoConnect

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Le poste

Descriptif du poste

Mission

AssoConnect’s North Star is to create an outstanding Customer Experience.

As Customer Success Manager, your role is key to help our users save precious time on their daily management tasks.

In order to do so, you will:

  1. Provide high-quality answers and useful tips to the French and US customers who reach our Support
  2. Contribute to creating the resources that improve Customer Experience and Product adoption
  3. Turn client feedback into improvement opportunities for Product and Customer Experience

Objective: change the daily lives of 100,000 nonprofits managers globally

Today, we already serve 20,000 nonprofits of all types: sport, culture, business, social justice, education, environment… Our goal tomorrow: 100,000 on our main markets: France and the US.

Software expertise and high-quality answers

  • Act as trusted advisor for our French and American clients
  • Ensure a high level of satisfaction among our clients

Customer experience and product adoption

  • Create useful resources to guide our clients on their platforms
  • Spot new opportunities that foster self-serve and autonomy on the software

Continuous improvement

  • Be the voice of our customers internally to provide internal feedback to Product on how AssoConnect can better serve them
  • Contribute to Customer Success training program to keep a top-level team

Organization

As a member of the Operations team, you will report to the Head of Operations and closely work with different teams & people:

  • Customer Success team leaders and members based in Mauritius
  • Thomas, our Operations Project Manager
  • Orianne, our Onboarding Project Manager
  • Product and Product Marketing team members: Bertrand, Alvina, Bérénice, Louise, Corinne
  • US team

Location

We have 2 offices: one in Paris, one in Marseille.
This job offer is available for both offices.


Profil recherché

This job is definitely for you if:

  • You had a first successful experience as CSM, ideally in SaaS industry, at least during 1 year
  • You’re a brainpower person: you think fast and learn quickly
  • You have writing skills in French and English
  • You’re a problem solver
  • You’re good at communication (e.g. with clients, your teammates, in a multi-cultural environment)

Soft skills

  • Organizational skills
  • Good teacher, pedagogy skills
  • Ability to work with many different people
  • Curiosity
  • Client-centric, empathy
  • Energy and smile
  • Team player
  • Ambitious
  • Tech-savvy

Hard skiils

  • French: Fluent
  • English: Fluent

Déroulement des entretiens

  • 30-minute discovery call with Corinne
  • 1st interview + usecase with Thomas
  • Meeting with Head of Operations
  • Meeting with CS team leaders and/or Product team
  • Meeting with CEO
  • Aperitif with the team 🍻

Some steps might be done in a row.

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