Part of the growing demand of its products and services, ARIADNEXT is expanding its operations with a Production Unit in Romania, Iasi, which is responsible for data completion and fraud qualification of post-processing documents (post AI), and is looking for the manager of the Unit

The role is key to servicing a smooth and fast service of document validation process to our clients.

The BPO Manager will :

• Start-up the Production Unit from scratch in Iasi with the support of ARIADNEXT management team,
• Support several teams that work on ARIADNEXT level 2 operations (post AI, 24/7), to update and improve the details of the documents and photos resulting in error from AI process,
• Drive the continuous improvement loop with AI teams and Product Management teams based in France,
• Ensure positive working conditions of the teams in Iasi.

The BPO Manager work will be measured on predefined objectives of the Production Unit, and will be held responsible for the results of the Unit, with P&L co-responsibility.

As BPO Manager, you will also be:

• Interacting with AriadNext teams in France and other countries to define operational objectives , work on continuous improvement topics of the overall process and of the Unit itself
• Tracking key metrics continuously and identify risks; call out gaps and manage resources proactively
  • Planning and managing capacity to achieve business objectives, quality of service, financial efficiency and social happiness
• Providing regular coaching and feedback to local teams to help them individually grow
• Building solutions to meet the hiring needs; to retain and develop local talents.
• Supervising local support operations (Tech IT, Admin & payroll, …)

What you will NOT be doing:

• Interacting with AriadNext customers
• Sales / Business Management

• Excellent command of spoken and written English or French;
• Strong experience in management
• Earlier experience as a Call center agent or BPO operator
• Strong communication and leadership skills;
• Able to work in a dynamic & agile environment
• Willingness to work outside of the “standard” work day, with an interest in international operations
• Be a self-starter
• Experience in business process improvement.