Job summary
Do you enjoy innovating with the latest text and speech AI based technologies? Are you excited by the idea that you could help some of the largest customers drive real value from production usage of AI and Machine Learning to create better customer service experiences? Would a day spent building a prototype for something new or a demo to show customers what they can do with the services be fun for you? Come join us!
At AWS, we are helping businesses of all sizes re-imagine customer service while pushing the boundaries of what “AI/ML enabled contact center” could be. To support this work we are looking for a Senior Specialist Solutions Builder to create technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey.
In the role you will help customers design artificial intelligence (AI) and machine learning (ML) based contact center capabilities, leveraging offerings like Amazon Connect, Amazon Workspaces, and Amazon Chime. This is a hands-on technical position where you will work with the customers’ development and business stakeholders to understand their business and technical needs.
You will consult with the customer at all levels to understand their challenges, review what’s available, dive deep to create options, and build AWS-optimized architectures, working prototypes, reference examples and proofs of concept that make the best use of AWS offerings like Amazon Connect, Amazon Chime, and Amazon Lex.
You will be a thought leader, applying your knowledge of AWS technology and industry trends to produce and validate reference architecture implementations, CloudFormation templates, and blog posts to evangelize design patterns and best practices for applying AWS AI and ML services in the contact centre space.
Internally, you will be the voice of the customer, sharing their needs and wants directly with the AWS service teams to inform the roadmap of AWS features. You will collaborate with AWS Field teams to build a strong worldwide community and enable them to better engage their customers on Contact Centre technology.
If you are someone who enjoys innovating, likes solving hard problems & working on the cutting edge of technology, we would love to have you on the team.
This role is part of a Global team and can be located in the UK, Germany, France, Spain or Luxembourg.

• Professional Software Development experience, with knowledge of the Contact Centre/UC&C/Customer Experience sector
• Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis
• Knowledge of, at least, one modern programming language such as Python, Node.js, Go, Java, .Net, C#
• Experience being and passion to be a hands-on a technical practitioner and individual contributor
• Curiosity and ability to learn about new technologies.