Job summary
This job can be based in any of the EU5 main corporate offices (Paris, London, Munich, Madrid, Milan, Luxembourg).
Amazon Vendor Services (AVS) is looking for a Program Manager to join the Operations Excellence Experts team. The ideal candidate will have a passion for supply chain optimization and process improvement, good project management skills, experience interfacing with external parties (e.g. Vendors, Sellers, B2B customers), relationship building skills and the ability to influence internal and external stakeholders.
About the team: Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. One of the new programs is the AVS Operations Excellence Expert Service, which is a specialized offering for Amazon Retail vendors who are facing supply chain defects leading to financial deductions. It provides a dedicated consultative service aimed to identify and sustainably resolve root causes of financial deductions.
About the role: As an Operations Excellence Expert PM you will manage a small portfolio of Retail Vendors (e.g. Bosch, Philips) which rotate frequently (avg. 3-6 months engagement). You will evaluate the efficiency of the vendor's supply chain processes via data analysis and in person audit of the vendor's warehouses, identify root causes and improvement opportunities, prescribe improvement strategies, guide the improvement effort, and measure outcomes. In addition, you will work closely with internal stakeholders (e.g. Vendor Management, Supply Chain, Finance) to continuously improve the service and drive scalable processes/system improvements to eliminate defects.
Key Responsibilities:

• Analyse operational defects and identify root causes for financial deductions, define joint action plan with the vendor and enable implementation.
• Facilitate regular progress reviews with vendors to create sustainable long-term results.
• Cooperate and build trusting relationship across job functions and levels within the vendor's organization (e.g. Key Account Mgr, Supply Chain Mgr, Finance Mgr, CEO, Customer Service Mgr).
• Organise and run two-day Kaizen workshops with internal and external attendees including visits to the vendor's warehouse(s) and Amazon FCs. Lead group discussions, process mapping, value stream mapping and brain storming sessions.
• Work on cross-functional projects with internal stakeholders related to the improvement and growth of the service (e.g. expanding the value proposition, facilitating pitching and vendor outreach, increasing team productivity).
• Frequent traveling within EU is required for this role

• Bachelor’s/Master’s degree
• 3-5 years of professional experience
• Experience in operational supply chain processes (shipping and order fulfilment)
• Experience in managing relationships with internal and external stakeholders
• Excellent English skills
• Knowledge in MS Office programs as Outlook, Excel and PowerPoint