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Customer Success Manager F/H

CDI
Nantes
Salaire : Non spécifié
Télétravail occasionnel
Expérience : > 3 ans
Éducation : Bac +5 / Master

Akeneo
Akeneo

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Le poste

Descriptif du poste

You will help design and implement a world-class framework for customer lifecycle management, developing strong client relationships, monitoring customer health and ensuring value and ROI are recognized.
You will be assigned to a group of strategic accounts and will be responsible for leveraging data and collaborating effectively with both customers and internal cross-functional teams to drive results, client satisfaction, and client revenue retention.
You will also partner closely with Sales counterparts to help achieve renewal targets and identify growth opportunities.
This is a great opportunity for experienced CSMs who have ideally leveraged CSM tools in their prior experience to model best practices for a rapidly growing team.


Profil recherché

You have excellent communication skills and you speak French and English fluently
You have +3 years of experience in Customer Success Management or Account Management in the software/e-commerce industry.
You are perfectly comfortable in an extremely dynamic and changing environment.
Your empathy, service skills and adaptability allow you to quickly build relationships with clients of very different nationalities and sectors.

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