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Team Manager - Customer Success

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 10 ans
Éducation : Bac +5 / Master

Aircall
Aircall

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Le poste

Descriptif du poste

What you will do :

  • Manage a team of 3-5 customer success managers based in Paris
  • Maximize revenue within your team’s portfolio by increasing expansion of the portfolio while minimizing churn and contraction
  • Drive the team to reach revenue targets by conveying and showcasing best practices
  • Provide an exceptional experience for our clients by understanding their business objectives to drive adoption of core functionalities
  • Uncover new strategic revenue opportunities, help define Customer Success strategy and be instrumental in it’s implementation
  • Collaborate with internal partners: Sales, Sales Operations, Marketing, Business Development, and Product teams to grow the existing customer base.
  • Drive and Develop processes, practices & tools

Profil recherché

What we are looking for :

  • A minimum of 5 - 10 years of Sales, Success and/or account management experience, including 2+ years of management
  • Bachelor’s or Master’s degree from a business school
  • Strong analytical/logical thinking skills, structured analysis process, and clarity of thought: Excel and Google Sheets wizard
  • Previous experience in a B2B SaaS company is appreciated
  • Fluent / native in English, another language would be a plus
  • Passion for consistently providing excellent customer experience
  • Flexible, fast learner who thrives in a constantly-changing work environment
  • A high energy level with excellent communication skills; written and verbal

Déroulement des entretiens

Phone screening
Use Case
On-site interview
Team lunch

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