Aircall

Aircall

Entry-level Customer Care Specialist - Number Porting (German Market)

  • CDI 
  • Paris

La tribu

Aircall

Aircall

  • Electronics / Telecommunications, SaaS / Cloud Services

Le poste

Entry-level Customer Care Specialist - Number Porting (German Market)

  • CDI 
  • Paris

Cette offre a été pourvue !

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job description

 

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

 

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product! 

About the team:

Customer Care is at the heart of Aircall. We are looking for a passionate, detail-oriented, and tech-savvy individual that is looking to help customers succeed.

You will play a major part in supporting our rapidly growing customer base to ensure they help their businesses grow with Aircall! 

We are now looking for enthusiastic folks who are ready to innovate and make an impact for the better.

**This position is based in Paris**

Your mission @ Aircall

  • Create and process all new ports & installs for new or existing customers accurately and in a timely manner 
  • Handle local number porting escalations by facilitating close and frequent customer communication and escalating with underlying carriers
  • Coordinate with global internal resources across Aircall offices (NYC and Paris)
  • Handle project ports and holding the role of project coordinator for porting updates
  • Meet deadlines and handle multiple projects and cases at a given time
  • Closely monitor porting lead times to ensure optimal port turnaround time
  • Troubleshoot with the vendor for service impacting issues
  • Work with a sense of urgency to ensure all documentation needed for porting gets submitted in a correct and timely way
  • Contact customers by email and phone to communicate their porting statuses
  • Work closely with the Account Executives, Onboarding Specialists, Customer Success Managers & the rest of the customer-facing team to accelerate the porting process
  • Represent Aircall with integrity and professionalism at all times in all written and verbal communications
  • A little more about you:

  • Bachelor's Degree or equivalent in a relevant field of study preferred
  • ~1 year or more of professional work experience in a corporate setting
  • Strong attention to detail, nothing is too small to go unnoticed
  • Comfortable managing several competing tasks and issues in a fast-paced environment
  • A natural curiosity for technology and how it works
  • The ability to explain technical concepts in an easy to understand way
  • Data-driven and results-oriented-- you’re not afraid of a spreadsheet or dashboard
  • Exceptional communication skills — you’re an extremely clear and direct communicator
  • An entrepreneurial spirit — our team is hard-working, self-driven, resourceful, and confident… and not afraid of a challenge!
  • Ability to be autonomous, take initiative, and truly own your own success
  • Ability to thrive in a fast-paced startup environment
  • Ability and motivation to learn new things quickly
  • Positive energy!
  • A team player attitude to work closely with multiple and global teams
  • Prior experience working for a tech startup, a huge plus! 
  • Native in German and fluent in English
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.  

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

    Meet the team

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