Billing Team Lead - EMEA
Aircall

Aircall

Billing Team Lead - EMEA

  • CDI 
  • Paris
  • > 5 ans

L'entreprise

Aircall

Aircall

  • SaaS / Cloud Services, Electronique / Télécommunications
  • Entre 250 et 2000 salariés

Le poste

Billing Team Lead - EMEA

  • CDI 
  • Paris
  • > 5 ans

Who are they?

Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

Aircall
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Job description

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the role:

As the Billing Team Lead you will monitor and supervise a group of Billing Specialists in their region by providing them with training to maintain accurate financial records and payment procedures.

This role is a great opportunity to join a global team that is dedicated to always improving processes, training our customer-facing teams, and ensuring our customers can succeed with Aircall! You will report to the Billing Director.

Your mission @ Aircall:

  • Work closely with customers and account managers to create invoices and check for calculation errors on invoices and other billing statements
  • Manage the day-to-day activities of the team and own accounts
  • Contribute to the implementation and best practice of internal billing procedures
  • Develop and implement a specific timeline to achieve individual and team targets
  • Directly support our customers on their billing questions via email, phone, and chat (tools used: JIRA and Intercom)
  • Monitor assigned accounts to identify and resolve outstanding debts
  • Issue invoices, receipts, and credit notes
  • A little bit more about you:

  • You have around 5 years experience or more working with customers on their billing processes
  • Relevant experience working as a team lead, supervising 1-3 employees on the team
  • Great familiarity with MS Office/Google Suite (in particular Excel) and ERP software, ideally Netsuite
  • Ability to work with numbers and process financial information
  • Passion for consistently providing world-class customer experiences and the willingness to learn and help
  • Ability to explain technical financial concepts in an easy to understand manner
  • Problem solver, critical thinker, and results-driven: you can quickly think on your feet and are comfortable managing several tasks and issues in a fast-paced environment
  • Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

    Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

    We’re creating a place where great people trust one another and thrive together.

    People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

    Why join us?

    🚀 Key moment to join Aircall in terms of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

    We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

    We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.

    Aircall

    Aircall

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