Bilingual Customer Support Specialist (Spanish Support) - Remote Austin / Dallas, Texas
Aircall

Aircall

Bilingual Customer Support Specialist (Spanish Support) - Remote Austin / Dallas, Texas

L'entreprise

Aircall

Aircall

  • SaaS / Cloud Services, Electronique / Télécommunications
  • Entre 250 et 2000 salariés

Le poste

Bilingual Customer Support Specialist (Spanish Support) - Remote Austin / Dallas, Texas

Cette offre a été pourvue !

Who are they?

Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

Aircall
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Job description

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team:

Customer Care is the heart of Aircall. The Customer Support team aims at consistently providing outstanding support experiences to all our customers and partners, turning them into long-term brand advocates. We are made of passionate problem solvers and customer advocates driving customer happiness and product engagement through technical troubleshooting and education. We’re looking for a highly motivated person with excellent communication skills who can deliver world-class experiences for our customers.

Applicants should be based remotely in the Austin or Dallas metro area. Hours for this role will be Monday - Friday 9-6 PM CST. Applicants should also be able to provide some written and verbal support in Spanish (10-15 percent of the role).

What you'll do:

  • Answer customer inquiries and requests through email, phone, and chat support in a timely manner - with a focus on chat support
  • Gather product feedback and customer insights in order to constantly improve the customer experience
  • Escalate concerns to relevant individuals across the Customer Support team and beyond
  • Properly manage and document all work performed as part of ticket queue management in Jira
  • What you'll bring:

  • Prior experience working in Customer Support
  • Prior experience using any of our support tools: Jira, Intercom, and Aircall
  • Passion for consistently providing world-class customer experiences
  • You have the ability to explain technical concepts in an easy to understand manner
  • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, and what they mean
  • Comfortable managing several competing tasks and issues in a fast-paced environment
  • Excellent verbal and written communication skills
  • Attention to detail, organizational skills, and superior time management skills
  • The ability to work independently as well as in a team environment
  • Patience and the ability to remain calm and even-keeled while adapting to a variety of situations
  • Positive energy!
  • The willingness to learn and help
  • Problem solver and results-driven, you can quickly think on your feet 
  • Prior experience working for a tech startup or a similar environment is highly preferred
  • Key traits we look for:

    You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! 

    We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!

    Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

    Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

    We’re creating a place where great people trust one another and thrive together.

    People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

    Why join us?

    🚀 Key moment to join Aircall in terms of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

    💵 Competitive salary package & equity

    🏨 Medical, dental, and vision insurance is 100% covered

    📈 401k plan with company matching!

    ✈️ Unlimited PTO — take the time you need to come to work feeling great!

    ⭐️ Wellness, internet, and childcare reimbursements

    💚 Generous parental leave policy

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

    We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

    Aircall

    Aircall

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