- IT / Digital, Big Data
- Entre 250 et 2000 salariés
Customer Support - Apprenticeship
- Éducation : Non spécifié
- Expérience : Non spécifié
Who are they?
AB Tasty is a customer experience optimization and feature management company. We help brands build better user experiences and unlock new levels of possibilities, faster. Thanks to our 2 platforms (AB Tasty and Flagship by AB Tasty), our ambition is to reinvent the way Marketing, Product and Tech teams develop Product (websites/app) by easily shipping new features & messages.
We have :
- 1000 customers, including Le Bon Coin, Cdiscount, Carrefour …
- 250+ employees in 7 countries on 3 continents (Americas, Europe, Asia)
- Raised $64 million to grow globally
As part of the Customer Support team, you are responsible to deliver the best customer service and experience.
Your mission will be to ensure that any issues raised by our clients through all communication channels (emails and live chat) are resolved in a timely and appropriate manner whilst maintaining proactive and personalised communication. Some issues may be due to technical bugs on the platform, in which case, you will ensure to follow-up on them internally before getting back to the clients.
In addition, to help our clients understand how the platform works and learn by themselves, you will be responsible for identifying anything missing or outdated in our documentation and library of support articles and participating in their improvement and development.
You will be working closely with the Customer Success Managers and the Product and Tech teams. You will report directly to the Customer Support Manager.
What you will do:
Documentation and Support articles:
The idea candidate:
You'll also be: