The trainer (Learning Engagement Coach) plays a crucial role in training our clients on how to create a Collaborative Learning organization and how to use our platform to reshape the way corporate learning is being distributed. The trainer is our platform & solutions expert. The ideal candidate is passionate about training and organizations that view learning as a competitive advantage and want nothing more than to work with L&D leaders to help them execute their digital learning strategy.
As a Trainer, you will be part of the implementation team, whose mission is to support customers during the launch of their new collaborative learning software.
You will help build our new One-to-many strategy based on a blended training approach, combining e-learning and live workshops. On a daily basis, you will update our academy to reflect new features, answer questions and animate our Clients Academy.
You also will be responsible for organizing and animating virtual multi-customers training classes to train and retrain our customers. Learning is our mission, and your role will be to ensure they will learn how to best use our exciting learning platform and get them fully comfortable with the platform features and possibilities.
Success in this role is measured by meeting customer satisfaction and customer retention.
This role is a perfect introduction to the delivery of Professional Services.
You will host daily webinars or workshops with our customers to help them understand and make the most of our exciting learning platform.
You will create, design and update the training materials on our Engagement Academy providing engaging content on the platform features to our client base.
Within 1 month, you will:
Become a Trello expert through our onboarding processUnderstand our product offering through trainingMeet the global team through virtual coffee meets and happy hourBe responsible for your own regular educational innovation monitoring, which you will share with your team in a collaborative wayWithin 3 months, you will:
Host your first webinars with customers and get feedback from your peersDefine your quarterly priorities in relation to the CST and Support & Services roadmap with your coachContinuously update our internal knowledge base (CU LEC) on Trello with the information needed for everyone's daily workWithin 6 months, you will:
Help develop the 360Learning One-to-many strategy to ensure high quality trainingTrain & re-train our customer on platform & solutions features Participate Discovery Meetings with Product Managers to identify the features that will impact your team's activityTake care of our Engagement Academy by creating and updating the training material for our clients. Within 12 months, you will:
Create the scripts and associated educational resources for new services delivered by the teamOnboard and mentor at least 1 new trainerTrain yourself continuously on our new services The Skills Set
You are a graduate of a business school or equivalentYou have a first successful experience in a trainer position (including internship)You are recognized for your listening and teaching skillsYou are native or fluent in French+ You are native or fluent in German (C1 level or equivalent), you are able to coach your interlocutors in German with easeVery good English skills are a plus (important for our internal communication)Bonus if you are fluent in Spanish (B2 level or equivalent) as wellYou express your ideas in a clear and concise manner, both in writing and orallyYou are proactive with a strong results-oriented cultureYou are curious and have a strong appetite for digital tools and processesYou are enthusiast for our culture explained here: https://360learning.com/legal/convexity-guidelines/What we offer
Compensation: Competitive package (including a variable component and equity)Benefits: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parentFlexibility: Flexible hours, full remote work possible anywhere in France, Germany or the UKInternational team: Offices in London, New York and ParisCulture: A framework to make you successful - click to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/Interview process
Call with our recruiter Interview with the LEC CoachCase study with the LEC Coach & another LEC from the teamCulture fit with a member of the Client Success TeamInterview with VP Client SuccessOffer!