As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform.
You ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available.
You ensure the business impact of our solution in accordance with the objectives set with the clients.
The CSP ensures the renewal or signing of new contracts for accounts listed in his/her portfolio.
Your role is crucial, you are responsible for the development of the relationship with your clients!
Within 1 month, you will:
Master our product and Convexity corporate cultureFamiliarize yourself with the processes and tools used by our Client Success Partner (CSP) teamParticipate in your first customer meetings with other CSPs from the teamWithin 3 months, you will:
Take over a portfolio of existing customersStart new projects with prospects and clientsWithin 6 months you will:
Define the learning transformation roadmap with the client and identify the resources needed to achieve themDefine a retro-planning of the initiatives on the solution and vouch for itIdentify and document customer use-casesDevelop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teamsWork with the Account Managers to identify new project opportunities to develop the accountWithin 12 months, you will:
Reduce churn by identifying customers at risk and implementing a remedial action planIdentify strong leaders within the client’s teamDevelop and share good business practices with the entire Client Success teamThe Skill Set
Around 2 years of extensive experience in a Client Success Partner or Customer Success Manager positionPrevious experience in the SaaS B2B industry is nice to haveStrong interest for the digital industry, education and e-learning in particularStrong interpersonal and communication skillsNative French, and excellent English proficiency (B2 minimum)Master’s degreeEnthusiasm about the idea of working in our Culture of Convexity: https://360learning.com/legal/convexity-guidelines/What we offer
Compensation: Competitive package (including a variable component and equity)Benefits: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parentBalance: Flexible hours, full remote work possible anywhere in FranceInternational team: Offices in London, New York and ParisCulture: A framework that will make you successful - click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/Interview process
Call with our recruiterInterview with a Senior CSPCase studyClarification meeting with the Ops teamCulture fit interview with our VP CSTOffer !
