MAIN MISSION

As a Customer Delivery Specialist, you will have the opportunity to contribute to the implementation of a new customer journey and you will also be a key point in the satisfaction of our customers.
Reporting to the Customer Delivery team, you will be specifically in charge of :

MISSIONS

• Ensuring the smoothest customer journey experience from client signature to showcase delivery including coordination of stakeholders
• Creating customer showcase and proposing the 1st version to the client
• Set-uping customer account informations on their profile
• Monitoring customer self-onboarding progress
• Working closely with all teams involved in the customer experience (mainly our Account Manager and tech teams)
• Ensuring maximum adoption and use of our product
• Participating in the improvement of our customer processes

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!
We invite you to apply if you are motivated and interested in this employment environment and if :

• You have a first experience in Customer Success, Onboarding and/or Account Management (internship and apprentice included)
• You are empathetic and you know how to put yourself in the shoes of your customers: when it comes to providing a service to users and satisfying them, you are reactive
• You have a passion for solving problems, you are comfortable with the unexpected
• You know how to work independently and find solutions to the issues you encounter
• You have very good interpersonal skills: your listening skills allow you to adapt to your interlocutors in all circumstances
• You are at ease in English

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

• Step 1: Visio interview with Laurène, Talent Acquisition Apprentice (around 45 minutes)
• Step 2 : Visio interview with Darina, Team Lead Customer Delivery (around 45 minutes)
• Step 3 : Visio interview with ?
• Step 4 : Visio interview with Laurène, Talent Acquisition Apprentice (around 45 minutes)