Head of Customer Service
Weekendesk

Weekendesk

Head of Customer Service

  • Indefinido 
  • Fecha de inicio:  
  • Barcelona
  • Teletrabajo a tiempo partial

La empresa

Weekendesk

Weekendesk

  • Comercio electrónico
  • Entre 50 y 250 empleados

La oferta

Head of Customer Service

  • Indefinido 
  • Fecha de inicio:  
  • Barcelona
  • Teletrabajo a tiempo partial

Who are they?

Weekendesk is the leading online travel agency in local short break experiences. Of French origin and present in France, Benelux, Italy and Spain, the company is in full expansion and has achieved excellent results in Europe, with double-digit year-on-year growth since its launch. We are a young, multicultural and motivated team that loves to travel and have fun at work.

We share values ​​such as trust, honesty, teamwork and kindness.

Our business is to bring fun, pleasure and relaxation to our clients: our young and energetic team of more than 120 employees from 15 nationalities is working hard to make it happen in our Paris and Barcelona offices.

Our ambition: to offer an unforgettable experience to our clients!

In summary; we’re a digital travel agency, full of young people specialized in very local and thematic “short breaks”.

With Weekendesk, you build memories you will remember fondly.

Weekendesk
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Job description

Hello 👋 future candidate,
we are currently looking for a Head of the Customer Service Team, based in Barcelona.

This position will report directly to our COO (Chief Operations Officer) to ensure the best customer service possible!

Responsabilities💪

  • Manage the call center to achieve quantitative and qualitative objectives.
  • Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
  • Plan and implement the overall strategy.
  • Track and measure productivity and compare to benchmarks.
  • Offer solutions for improvement.
  • Identify bottlenecks and suggest solutions.
  • Manage and train other call center staff to provide high-quality customer service.
  • Ensure employee satisfaction.
  • Build relationships with staff and clients, as well as with BTB partners.
  • Create a welcoming and motivating environment for employees.

What you will enjoy 😎

  • A competitive fixed salary + bonus.
  • Ticket restaurant (5€/day worked).
  • International working environment: you will share the office with young and dynamic people.
  • Private Health Insurance package.
  • Small Events in the office (respecting always the sanitary measures).
  • Personal Discount of 20% on Weekendesk website.
  • Languages training, to never stop learning!
  • Free unlimited coffee!

Preferred experience

Qualification and Requirements📜

  • Experience of a least 8 years in a Customer Center with 3 years experience on a similar role.
  • Pragmatic, hands on and dynamic.
  • Enjoy managing people.
  • To have outstanding communication skills and rely on data to take decisions.
  • Languages: English & Spanish are a must + French would be a real plus!

Recruitment process

Don’t be shy and apply! The recruitment process is fast!

Weekendesk

Weekendesk

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