CRM Project Manager
Weekendesk

Weekendesk

CRM Project Manager

  • Indefinido 
  • Fecha de inicio:  
  • Barcelona
  • Teletrabajo a tiempo partial
  • > 1 año

La empresa

Weekendesk

Weekendesk

  • Comercio electrónico
  • Entre 50 y 250 empleados

La oferta

CRM Project Manager

  • Indefinido 
  • Fecha de inicio:  
  • Barcelona
  • Teletrabajo a tiempo partial
  • > 1 año

Who are they?

Weekendesk is the leading online travel agency in local short break experiences. Of French origin and present in France, Benelux, Italy and Spain, the company is in full expansion and has achieved excellent results in Europe, with double-digit year-on-year growth since its launch. We are a young, multicultural and motivated team that loves to travel and have fun at work.

We share values ​​such as trust, honesty, teamwork and kindness.

Our business is to bring fun, pleasure and relaxation to our clients: our young and energetic team of more than 120 employees from 15 nationalities is working hard to make it happen in our Paris and Barcelona offices.

Our ambition: to offer an unforgettable experience to our clients!

In summary; we’re a digital travel agency, full of young people specialized in very local and thematic “short breaks”.

With Weekendesk, you build memories you will remember fondly.

Weekendesk
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Job description

Hello 👋 future candidate,
We are currently searching for a new CRM Project Manager for our office in Barcelona or Paris.

As a CRM Project Manager, you’ll join the team responsible for the relationship with our clients and prospects.

We also manage actions across different channels (Email, Push Notifications) to make them convert, stay, repeat and increase their lifetime value.

Your main objective is to develop this relationship between Weekendesk and each customer & prospect.

Responsabilities💪

Ownership of the customer journey :

  • Define & drive the customer journey.
  • You know our clients better than themselves. You develop personalized and targeted triggers to interact with them. You work closely with the data team to improve this knowledge.
  • You are in charge of the lifetime value of each customer and you develop a strategy to increase loyalty.
  • You are in charge of all transactional email and their deliverability.

Reporting & KPI optimization :

  • Analysis of KPIs, drafting of reports, and proposals of action plans based on results.
  • AB Test every action.

Database management :

  • You are responsible for our database health (GDPR compliance, deliverability, database qualification,…)
  • You develop a strategy to increase our database by acquiring new people and by retaining existing clients.

What you will enjoy 😎

  • A competitive fixed salary + bonus.
  • Ticket restaurant (5€/day worked).
  • International working environment: you will share the office with young and dynamic people.
  • Private Health Insurance package.
  • Small Events in the office (respecting always the sanitary measures).
  • Personal Discount of 20% on Weekendesk website.
  • Languages training, to never stop learning!
  • Free unlimited coffee!

Preferred experience

Qualification and Requirements📜

  • Education: Business school or university, Bac+ 4/5.
  • Experience with Salesforce Marketing Cloud or equivalent
  • 2/3 years experience in CRM
  • Knowledge of HTML and SQL.
  • Analytical skills.
  • Autonomous and proactive.
  • English + French. Spanish or Flemish is a big plus!
  • A strong attraction to the web, digital marketing, and new technologies and want to work in a rapidly evolving structure.

Recruitment process

Don’t be shy and apply! The recruitment process is fast!

Weekendesk

Weekendesk

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